Client Service Representative - HYBRID

Fortrea is seeking a Client Service Representative to join their team. The role involves acting as a liaison between LabCorp, customers, and patients, ensuring that client needs are addressed accurately and efficiently while providing a world-class customer experience. Responsibilities Act as a liaison between LabCorp, customers, and patients Maintain understanding of lab operations across departments Resolve routine requests using internal systems and procedures Communicate professionally with internal and external customers Clarify and confirm customer needs to provide solutions Meet productivity, quality, and service standards Identify root causes and help prevent recurring issues Multi-task effectively Research and resolve complex inquiries using databases Review test forms for accuracy and correct discrepancies per standard operating procedures Support initiatives to improve customer satisfaction and performance Maintain accurate records and CRM data in compliance with HIPAA Troubleshoot basic technical issues to minimize disruptions Participate in activities designed to improve customer satisfaction and business performance Skills High school diploma or GED equivalent 1 or more years' experience in a customer service role Reliable internet with compatible provider (minimum 50 Mbps download speed) 1+ years' experience with software (e.g., Microsoft Office, Verint, Salesforce, LIS) HIPAA-compliant, distraction-free workspace Strong computer skills, including multitasking across systems and typing proficiency Ability to troubleshoot and resolve basic technical issues independently Strong verbal/written communication with active listening skills Courteous with a strong customer service focus Organized with effective time management in a multitasking environment Self-motivated and able to learn/apply new processes and systems Strong critical thinking and problem-solving skills Takes ownership to ensure issue resolution Team-oriented with ability to collaborate effectively Flexible and responsive to changing priorities and workloads Maintains professionalism in all customer interactions Associate degree 1 or more years' experience with a medical background 1 or more years' experience working in a contact center/call center environment 1 or more years' experience working in the healthcare industry, such as a physician's office or a hospital Benefits Medical Dental Vision Life STD/LTD 401(k) Accrue up to 18 days of Annual Leave per year (includes 8 holidays) Sick Leave (0.0333) hours of sick leave for each hour of work) capped at 64 hours per year Tuition Reimbursement Employee Stock Purchase Plan Company Overview Fortrea is a provider of comprehensive Phase I through IV clinical trial management, clinical pharmacology, patient access solutions. It was founded in 2023, and is headquartered in Durham, North Carolina, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Fortrea has a track record of offering H1B sponsorships, with 6 in 2026, 14 in 2025, 25 in 2024, 6 in 2023. Please note that this does not guarantee sponsorship for this specific role.