Client Service Representative

The Bernard Group, Inc. is a 100% employee-owned visual merchandising company leading the retail industry. They are seeking an enthusiastic and customer-driven Client Service Representative to provide administrative support for the Project Manager and Fulfillment teams while interfacing with external customers to expedite requests and changes to orders. Responsibilities Review and process all information from client requests (work orders, new store information, animation items, punch lists, etc.) Generate clear & detailed orders through our internal inventory system, which is directed to our Fulfillment Warehouse team to pull, pack and ship Maintain details on all orders and log throughout the month and submit final billing Continually check client requests throughout the day, replying through email with clear information and questions as needed Check for accuracy through Excel distribution lists and project instructions that are filed on internal drives and requests additional information from clients as needed Support the efforts in obtaining the best possible delivery dates for items requested Check supply inventory and assist with discrepancies and correction Manage timelines & due dates, prioritize work and work independently Interact closely with other teams (PM team, Fulfillment, Shipping & Receiving) regarding final documentation and inventory information Place final orders through the internal system to the Fulfillment Warehouse team for final packaging and shipping of each request Send email responses back to clients regarding their requests Perform other duties as assigned by the manager Skills A high school diploma or GED An associates Degree in Marketing, Business, or Communications Experience in Microsoft Office Advanced Microsoft Excel experience is a plus Fulfillment experience is a plus Obtain high level of customer service Focus on quality Have strong problem solving skills Be able to multi-task Have strong written and verbal communication skills A 'customer comes first' approach Able to effectively communicate, both verbally and in writing Strong interpersonal skills including, demonstrated listening skills and the ability to present ideas and thoughts concisely and effectively both internally and outside the organization Willing to admit when you make a mistake Fiercely loyal to both our customers and team Trustworthy, reliable and easy to get along with Enthusiastic and eager to take on new challenges Adaptable and willing to wear whatever hat gets the job done Benefits Healthcare, dental, life insurance, disability Paid parental leave Employee Stock Ownership Plan-100% Employee-Owned 401k with a company match Career Development Opportunities Flexible Work Hours Tuition Reimbursement Employee Referral Program Safe & Clean Manufacturing Environment Company Overview The Bernard Group is a visual merchandising company with the proven ability to consistently execute on complex ideas at the very highest levels from design to manufacturing. It was founded in 1999, and is headquartered in Chanhassen, MN, US, with a workforce of 501-1000 employees. Its website is