Client Service Representative
Trane Technologies is a leader in creating innovative climate solutions for a sustainable world. They are seeking a Client Service Representative to work closely with customers to ensure their service needs are met and to collaborate with Account Managers on service agreement renewals. Responsibilities Act as a customer advocate to ensure that customer needs are met and exceeded, resulting in high satisfaction rates, retention, quotes, pull-through, and service agreement base growth Provide assistance in the account management process for existing clients, including the identification and execution of additional services Serve as the primary contact for assigned customers to ensure they are satisfied with existing services, leading to account retention Collaborate with Service Account Managers to ensure successful execution of service products, renewals, and service agreement renewals Assess and evaluate potential service agreement opportunities at startup Actively make outbound calls by leveraging open work orders file, Salesforce reporting, Linkage, lost service agreement list, new equipment start-ups, etc Follow up on connectivity reports, outdated equipment lists, and control upgrade opportunities Own follow-ups on expiring quick quotes and service agreement customer calls Skills Certificate/degree from college or technical school with one (1) year related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone Working knowledge of HVAC systems Benefits Health insurance and holistic wellness programs that include generous incentives Family building benefits include fertility coverage and adoption/surrogacy assistance 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution Paid time off, including in support of volunteer and parental leave needs Educational and training opportunities through company programs along with tuition assistance and student debt support Company Overview Trane Technologies develops energy efficient indoor environments for commercial and residential applications. It was founded in 1885, and is headquartered in Dublin, Dublin, IRL, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Trane Technologies has a track record of offering H1B sponsorships, with 46 in 2025, 48 in 2024, 28 in 2023, 41 in 2022, 33 in 2021, 13 in 2020. Please note that this does not guarantee sponsorship for this specific role.