Client Service Rep. (Hybrid- Long Island, NY)

Broadridge is a company dedicated to empowering others to accomplish more. They are seeking a detail-oriented and client-focused professional to join their team as a Client Services Representative, acting as the key point of contact for clients and ensuring exceptional service delivery. Responsibilities Manage the delivery of contracted services, ensuring service level agreements (SLAs) and key performance indicators (KPIs) are consistently met or exceeded Oversee project schedules, scope, risks, and budgets while ensuring operational teams and partners clearly understand client requirements Serve as a trusted advisor to clients, providing day‑to‑day support, guidance, and proactive communication Build strong, long‑term client relationships while identifying opportunities to enhance service value or extend contracts Collaborate with account managers to highlight growth opportunities and support business development initiatives Establish and maintain consistent processes to review service performance, generate reports, and capture client feedback Assist with administrative and coordination tasks vital to ensuring seamless service operations Skills Experience in client service and/or account management with proven ability to manage client expectations Strong organizational skills with the ability to manage multiple priorities and deadlines Excellent problem‑solving skills, able to assess situations and provide effective solutions independently Effective communicator with strong interpersonal skills and the ability to build trust and credibility Results‑driven mindset with attention to detail and commitment to quality Benefits Bonus Eligible. Comprehensive benefit offerings Company Overview Broadridge is a provider of investor communications and technology solutions for broker dealers, banks, mutual funds and corporate issuers. It was founded in 1962, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Broadridge has a track record of offering H1B sponsorships, with 109 in 2025, 124 in 2024, 83 in 2023, 141 in 2022, 100 in 2021, 73 in 2020. Please note that this does not guarantee sponsorship for this specific role.