Client Service Manager, Retirement
Job Summary
The Client Service Manager is responsible for delivering consistent, high quality account management and administration for a portfolio of defined contribution relationships, with the objective of driving long-term satisfaction, client retention, improving efficiencies, resolving client issues, and helping our clients manage their retirement plans for better outcomes.
Duties & Responsibilities
Build strong relationships with clients and advisors through proactive communication.
Maintain and enhance relationships with clients, financial advisors, and industry partners by providing engaging on-going service; serve as the primary point of contact for all assigned clients, financial advisors, and partners, on the day-to-day account management with operational oversight of all account related activities.
The Client Service Manager may work with the Relationship Managers to deliver client satisfaction by providing retirement plan and operational expertise, proactively identifying, owning and resolving client issues and engaging clients with value added consulting.
Support clients in managing their fiduciary responsibilities by addressing and resolving plan compliance, regulatory and operational issues in conjunction with the third- party administrator (TPA) and financial advisor, if applicable.
Ensure that our commitments to our clients are met by proactively reviewing the status of assigned plans periodic activity (compliance testing, 5500, quarterly statements, RMDs, etc.).
Coordinate effectively and efficiently with internal operations partners, financial advisors, and other client related service providers.
Adhere to team individual service and retention goals.
Responsible for the overall client relationship experience, including building and maintaining a strong relationship with plan sponsors, advisors, and TPAs.
Analyze, troubleshoot, and problem solve plan administration and recordkeeping issues
Provide training to Advisors, and Plan Sponsors, to communicate procedures relating to payroll submission, fund changes, loan and distribution processing, compliance testing, etc.
Advise Plan Sponsors on mandatory and discretionary plan document amendments.
Understand non-discrimination testing under sections 401(k), 401(m) and 401(a)(4) of Internal Revenue Code
Provide assistance and website training to Advisors, Plan Sponsors, and TPAs
Solves diverse and complex problems using solid analytical skills where limited precedents or guidelines exist.
Able to understand process flow and their interdependencies
Skills & Requirements:
Bachelor's degree or an equivalent combination of education and relevant experience.
Professional certification preferred ASPPA (QKA, QPA), CEBS or NIPA (APA) (APR) preferred.
Knowledge of ERISA Regulations and the applicable Internal Revenue Code is required.
SunGard Relius Administration experience preferred.
Compliance testing and contribution calculation experience preferred.
Advanced knowledge of Microsoft Excel and Outlook is required.
Must have strong written and verbal communication skills.
Capable to relate the customer needs to other team members and leadership.
Must have the ability to process detailed work within assigned timeframes and without errors.
Familiarity with various plan designs (traditional 401(k), safe harbor, automatic contribution arrangements, new comparability, etc.).
Demonstrated experience handling relationships with participants, advisors, Plan Sponsors, or TPAs.
Salary: $55,000 - $75,000 base salary, based on experience, plus eligibility to participate in company's bonus program.
Who We Are:
EdgeCo Holdings' is made up of several affiliated companies including AmericanTCS and NewEdge Capital Group that have been providing a suite of technology and support services to financial intermediaries and their clients, including full-service retirement plan administration, wealth management, brokerage, advisory, and trust and custody solutions for over four decades.
AmericanTCS was built by a dedication to innovation, integrity, and desire to help people achieve a successful financial outcome. AmericanTCS is comprised of several subsidiary companies including American Trust Custody, American Trust Retirement, American Trust Wealth, Pension Pro and Hub+, together they provide industry-leading financial services to the American workforce with the mission to create financial security for all Americans. Currently, AmericanTCS has over $120 billion assets and supports over 300K retirement plans.
What We Offer:
Compensation will be comprised of a base salary and an opportunity to qualify for bonus(es) or commissions. EdgeCo Holdings benefit package includes health, dental, vision, short-term disability, long-term disability, life insurance, PTO and 401(k) match (after applicable waiting periods).
Applications will be accepted on an ongoing basis.
Apply Now
The Client Service Manager is responsible for delivering consistent, high quality account management and administration for a portfolio of defined contribution relationships, with the objective of driving long-term satisfaction, client retention, improving efficiencies, resolving client issues, and helping our clients manage their retirement plans for better outcomes.
Duties & Responsibilities
Build strong relationships with clients and advisors through proactive communication.
Maintain and enhance relationships with clients, financial advisors, and industry partners by providing engaging on-going service; serve as the primary point of contact for all assigned clients, financial advisors, and partners, on the day-to-day account management with operational oversight of all account related activities.
The Client Service Manager may work with the Relationship Managers to deliver client satisfaction by providing retirement plan and operational expertise, proactively identifying, owning and resolving client issues and engaging clients with value added consulting.
Support clients in managing their fiduciary responsibilities by addressing and resolving plan compliance, regulatory and operational issues in conjunction with the third- party administrator (TPA) and financial advisor, if applicable.
Ensure that our commitments to our clients are met by proactively reviewing the status of assigned plans periodic activity (compliance testing, 5500, quarterly statements, RMDs, etc.).
Coordinate effectively and efficiently with internal operations partners, financial advisors, and other client related service providers.
Adhere to team individual service and retention goals.
Responsible for the overall client relationship experience, including building and maintaining a strong relationship with plan sponsors, advisors, and TPAs.
Analyze, troubleshoot, and problem solve plan administration and recordkeeping issues
Provide training to Advisors, and Plan Sponsors, to communicate procedures relating to payroll submission, fund changes, loan and distribution processing, compliance testing, etc.
Advise Plan Sponsors on mandatory and discretionary plan document amendments.
Understand non-discrimination testing under sections 401(k), 401(m) and 401(a)(4) of Internal Revenue Code
Provide assistance and website training to Advisors, Plan Sponsors, and TPAs
Solves diverse and complex problems using solid analytical skills where limited precedents or guidelines exist.
Able to understand process flow and their interdependencies
Skills & Requirements:
Bachelor's degree or an equivalent combination of education and relevant experience.
Professional certification preferred ASPPA (QKA, QPA), CEBS or NIPA (APA) (APR) preferred.
Knowledge of ERISA Regulations and the applicable Internal Revenue Code is required.
SunGard Relius Administration experience preferred.
Compliance testing and contribution calculation experience preferred.
Advanced knowledge of Microsoft Excel and Outlook is required.
Must have strong written and verbal communication skills.
Capable to relate the customer needs to other team members and leadership.
Must have the ability to process detailed work within assigned timeframes and without errors.
Familiarity with various plan designs (traditional 401(k), safe harbor, automatic contribution arrangements, new comparability, etc.).
Demonstrated experience handling relationships with participants, advisors, Plan Sponsors, or TPAs.
Salary: $55,000 - $75,000 base salary, based on experience, plus eligibility to participate in company's bonus program.
Who We Are:
EdgeCo Holdings' is made up of several affiliated companies including AmericanTCS and NewEdge Capital Group that have been providing a suite of technology and support services to financial intermediaries and their clients, including full-service retirement plan administration, wealth management, brokerage, advisory, and trust and custody solutions for over four decades.
AmericanTCS was built by a dedication to innovation, integrity, and desire to help people achieve a successful financial outcome. AmericanTCS is comprised of several subsidiary companies including American Trust Custody, American Trust Retirement, American Trust Wealth, Pension Pro and Hub+, together they provide industry-leading financial services to the American workforce with the mission to create financial security for all Americans. Currently, AmericanTCS has over $120 billion assets and supports over 300K retirement plans.
What We Offer:
Compensation will be comprised of a base salary and an opportunity to qualify for bonus(es) or commissions. EdgeCo Holdings benefit package includes health, dental, vision, short-term disability, long-term disability, life insurance, PTO and 401(k) match (after applicable waiting periods).
Applications will be accepted on an ongoing basis.
Apply Now