Client Service Associate
About the position Responsibilities • Find innovative ways to respond to varying questions, issues, and concerns from customers. • Connect with customers via phone, email, chat, and social media to resolve their inquiries. • Calmly attempt to resolve and de-escalate any issues that arise. • Escalate interactions when necessary and appropriate. • Respond to requests for assistance and/or possible processing payments. • Track all call-related information for auditing and reporting purposes. • Provide feedback on call issues to improve service quality. • Upsell products or services when required. Requirements • High School Diploma or equivalent. • Proven call center experience. • Typing speed of 25 WPM or more. • Proficient in PC operation and navigation. • Entry-level network troubleshooting skills. • Ability to set up home Wi-Fi networks and configure routers or switches. • Core proficiency with laptop or desktop computers. • Excellent oral and written communication skills. • Ability to work independently and in a fast-paced environment. • Strong listening skills and the ability to stay composed and objective. Nice-to-haves • IT/Network certifications or degrees preferred. • Experience in customer service roles. Benefits • Paid Training • Competitive Wages • Full Benefits (Medical, Dental, Vision, 401k and more) • Paid Time Off • Employee wellness and engagement programs Apply tot his job