Client Scheduling Representative/Associate

Veritext Legal Solutions is the global leader in technology-enabled court reporting services and litigation support solutions. They are seeking a Client Scheduling Representative/Associate to provide exceptional service by scheduling meetings and depositions, responding to client inquiries, and ensuring accurate execution of all job aspects.ResponsibilitiesRespond to all client requests received via email and/or phone queue in a timely, pleasant and professional mannerSchedule proceedings in our proprietary software ensuring complete, accurate and consistent informationAssign appropriate resources (reporters, videographers, interpreters) with technology to match client needs on jobsConfirm assignments for the next business dayBuild and maintain relationships with and provide support to reporters, agencies, videographers, interpreters, etc. and all other outside vendors, as applicableProvide assistance to reporters, videographers, as applicable (i.e., directions, my steno machine is broken, legal issues, etc.); escalate to appropriate Veritext colleague if necessaryCommunicate professionally with clients, subcontractors and staff to ensure proper execution of all aspects of upcoming jobs are metResolve issues and escalate as needed to ensure prompt and accurate resolutionSkillsCustomer service oriented with strong interpersonal skillsDedicated professional with the ability to respond to requests promptly and accuratelyMust possess excellent written and verbal communication skillsMust be detail oriented, organized and be able to multi-taskBenefitsComprehensive medical, dental and vision insurancePaid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)Matched 401(k) to help you save for your futurePet insurance to help your pet(s) live a long and happy lifeFlexible Spending Accounts (healthcare, dependent care, transit & parking)Company-paid life insurance as well as short-term and long-term disability insuranceLearning and development opportunities to advance both personally and professionallyVeritext Summer Camp – a fun-filled culture building and learning experienceGenerous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!Company OverviewThe Leader in Legal Services Veritext provides industry-leading deposition and litigation services. It was founded in 1997, and is headquartered in Florham Park, New Jersey, USA, with a workforce of 1001-5000 employees. Its website is https://www.veritext.com.



Apply To This Job