Client Retention Associate
About the position We are hiring a Client Retention Associate to support and grow our client retention efforts. This role focuses on maintaining strong client relationships, proactively addressing at-risk accounts and ensuring a high quality client experience throughout the life of the account. Responsibilities • Manage retention conversations with existing clients • Handle objections and provide coverage comparisons • Support renewal efforts by addressing concerns, resolving issues and reinforcing Proper’s value • Maintain accurate notes and follow established retention workflows • Collaborate cross-functionally with underwriting, CAM team and support Requirements • 1-3 years of experience in account management, customer support or sales • Strong communication skills and comfort handling difficult client conversations • Highly organized and efficient with quick turnaround • Coachable and receptive to feedback • Comfortable working in a fast-paced environment Benefits • health/dental/vision/life/disability insurance • FSA • HSA and 401(k) accounts • paid-time-off benefits such as vacation, sick, and personal days • eligible bonuses, equity and commissions for some positionsApply Now
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Apply Now