Client Relationship Manager

The Client RelationshipManageris responsible for driving profitable business results and operational excellence by creating and developing strong, sustainablebusiness relationships with their clients.Operates with some guidance. What You'll Do: Uncover and understand client objectives, challenges and needs by performing regular client needsassessmentsLeverage internal resources to enhance the customer experienceEstablish and grow senior relationships with assigned customersPrevent and/or resolve escalated client issuesDemonstrate thought leadership with customer by developing and presenting client industry/marketresearch findings, trends, benchmarking and other pertinent informationDevelop a quarterly plan to translate customer objectives into an overarching strategyActively participate in long range strategic planning for customerMay contribute to senior level client meetings and attends regular client status meetings asappropriateEstablish and maintain a management framework/process that allows for visibility into companyperformance on assigned customersManage relationships both proactively and reactivelyMaintain a consistent focus on delivering exceptional customer experiencesHandle escalated issues with Vendors and escalate to senior team members on a timely basis asappropriate.Model and promote exemplary customer engagement practicesUnderstand business concepts and uses strategic processes to make good business decisionsMeet with Operations team on a regular basis to ensure program is on track towards achievingcustomer goalsProduce and present quarterly business reviews as neededProvide field team support as neededFoster a positive team environmentEnsure confidentiality of internal and external dataPerform ad-hoc projects and other duties as assignedTravel expected up to 20% Compensation: $69,000.00 - 78,000.00Pay is determined by several compensable factors, such as qualifications, skill level, competencies, and work location. What You'll Need: Professional, relevant examples of solving tough customer issuesProficient in Microsoft Office Suite, including strong Excel skillsBachelor’s degree6+ years business experience including 4+ years building and/or managing accounts/stores/regions, particularly within the retail industryMulti-unit management experienceExperience in a tradeExperience in facilities industry#IND1

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