Client Relations Specialist

UBS is a leading global wealth manager and universal bank based in Switzerland. They are seeking a Client Relations Complaint Specialist to manage a high volume of client complaints and ensure compliance with regulatory guidelines. This role requires strong communication and organizational skills to handle client interactions effectively. Responsibilities Manage high volume of incoming client complaints, as well as some non-complaint requests, related to brokerage/advisory clients, stock plan participants, banking/mortgage products, etc Accurate and complete entry of client complaints in the Firm’s complaint system in accordance with Client Relations policies and procedures Timely creation and movement of complaint files (electronic) in accordance with compliance standards and regulations Understanding of regulatory guidelines for client complaints and the ability to communicate those requirements to branches Accurate and complete entry in firm system and in filing methods of steps taken to resolve the matter in the Firm’s complaint system in accordance with Client Relations policies Skills Experience within the financial sector Bachelor's degree, or a combination of education and experience in the financial services industry Proficient in Microsoft Office Suite Benefits Discretionary incentive compensation Flexible working options Reasonable accommodation/adjustments throughout our recruitment process Company Overview UBS is a financial services firm engaged in wealth management, investment banking, asset management, and retail banking. It was founded in 1998, and is headquartered in Zürich, Zurich, CHE, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship UBS has a track record of offering H1B sponsorships, with 8 in 2025, 7 in 2024, 3 in 2023, 6 in 2022, 5 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.