Client Relations and Growth Coordinator

JBA Institute (JBA) is a mission-driven provider of applied behavior analysis (ABA) services dedicated to supporting children with autism spectrum disorder (ASD) and their families. We are committed to delivering high-quality, ethical, and family-centered care while expanding access to services across California. Our team partners closely with families, referral providers, and community organizations to ensure children receive timely, compassionate, and effective support.About the RoleThe Client Relations & Growth Coordinator, under the supervision of the Director, supports the organization’s client intake, outreach, and operational coordination efforts. This role blends client intake coordination with outreach and operational support to help ensure families have a smooth and supportive experience when connecting with services. Responsibilities include coordinating new client inquiries, facilitating client intake and onboarding, supporting client lifecycle communication, and referral development efforts. The Client Relations & Growth Coordinator serves as an initial point of contact for families and manages key intake processes, including insurance verification and coordination of required documentation. In collaboration with the Director and leadership team, this role actively maintains referral relationships and leads outreach initiatives that strengthen the organization’s referral network and community presence in Long Beach, CA and the surrounding areas.Job Type and LocationJob Type: Full TimeLocation: Remote (local to Long Beach, CA)*25% local travel to physician offices, schools, and other outreach events is required. Travel may increase seasonally depending on community event schedules. We are looking for a someone local to Long Beach, CA.SalaryThe salary for this position is $50,000-$60,000/year.Requirements for the Role3+ years of experience in healthcare, behavioral health, ABA, or related fieldStrong understanding of the California autism services landscape - including regional centers, school districts, pediatricians, diagnostic providers, and funding streamsExperience with insurance authorizations and healthcare documentationDemonstrated success building referral relationships or managing client pipelinesExcellent communication and relationship-building skillsStrong organizational and project management skillsAbility to travel within CaliforniaPreferred QualificationsPrior experience in ASD or ABA services is strongly preferredExperience working with Regional Centers and California school systemsFamiliarity with Medi-Cal and commercial insurance authorization processesExperience supporting RBT hiring or service operationsBenefitsHealth, Vision, and Dental Insurance401 KPTO and Sick PayWhy You Should ApplyYou meet the requirements of this role. You are relationship-driven and align with our mission of supporting children with autism spectrum disorder (ASD) and their families.You are passionate about improving access to autism services.You are comfortable navigating healthcare systems and regulatory environments.

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