Client Growth Manager
Job Description: • Lead, hire, onboard, and develop a high-performing AM team that embodies Quavo’s commitment to Accountability and Authenticity. • Set clear expectations, metrics, and deliberate performance standards. • Provide ongoing coaching, structured evaluation, and candid, caring feedback. • Foster a culture of ownership, collaboration, and continuous improvement — encouraging passion for client success and innovation in how we serve them. • Own executive relationships for strategic or high-growth accounts. • Serve as a trusted, authentic advisor by aligning client goals with Quavo’s solutions. • Lead renewal and expansion strategies with AMs, holding the team accountable to growth targets. • Drive MBR/QBR processes and performance scorecards showcasing ROI and value realization. • Identify at-risk clients early and lead deliberate recovery plans. • Responsible for NRR, GRR, ARR growth, and NPS outcomes across the portfolio. • Partner closely with Sales, Product, Implementation, Support, and RevOps to deliver a seamless client experience. • Translate client insights into innovative improvements across product and process areas. • Represent the AM team in escalations and strategic discussions, modeling authentic communication and accountability. • Implement and continuously refine scalable AM processes, playbooks, and reporting standards. • Use client health metrics, forecasting tools (Salesforce, Snowflake), and data-driven insights to guide strategy and decisions. Requirements: • 5+ years client-facing experience in SaaS, fintech, or financial services. • 1–2 years leading or mentoring AMs, CSMs, or similar roles. • Proven success driving retention, growth, and satisfaction in enterprise environments. • Strong leadership, communication, and negotiation skills with evidence of authentic relationship-building. • Comfortable operating with accountability, managing escalations, and influencing senior executives. • Ability to travel 25–30%. Benefits: • competitive base salary • bonus • commission Apply tot his job