Client Experience Coordinator

TRIMEDX is a company dedicated to serving clients, patients, and communities with care and performance. The Client Experience Coordinator plays a vital role in delivering exceptional service by coordinating repairs between healthcare professionals and technicians, ensuring quality patient care through effective communication and documentation. Responsibilities Manage incoming interactions from healthcare professionals in a timely and courteous manner Demonstrate active listening skills and ask probing questions, as necessary, to relay the best possible information to the repair technician Document accurate information in work order systems Notify the appropriate field technician and escalate emergency situations utilizing call flow processes Demonstrate understanding of the healthcare environment, including medical equipment terminology Effectively use resources to solve customer issues or direct them to the appropriate source Adapt to process changes by staying current with new customer needs and CEC training materials Document and escalate safety incidents to the appropriate management and regulatory departments Demonstrate ownership and initiative by performing all necessary follow-up activities Document and escalate issues that may impact the CEC’s ability to deliver upon the service model Assist with visitor side by sides Assist with peer coaching Data entry and analysis All other duties as assigned Skills Must be able to type 45 wpm Must have experience with Microsoft Outlook, or similar email solutions High School or equivalent degree required Customer service experience preferred College education preferred Benefits Comprehensive Benefits Package: including medical, dental, vision, 401K, Paid Time Off (PTO) & 9 paid holidays Company Overview TRIMEDX is a provider of clinical engineering, medical device cybersecurity and clinical asset management solutions. It was founded in 1998, and is headquartered in Indianapolis, Indiana, USA, with a workforce of 1001-5000 employees. Its website is