Client Experience Associate

One Workplace is dedicated to redefining the contract furniture experience through innovative solutions. The Client Experience Associate will assist the Customer Experience Manager in pre and post sales functions, enhance customer relationships, and ensure successful project execution.ResponsibilitiesLearn and gain expertise in utilizing templates to further the furniture process by: attending sales calls with CEM, co-create schedules, budget development, foster relationships with reps, methods of project management, and correspondence with key members of the team (designers, clients, contractors, etc)Take initiative and assist CEM with product research, pricing and lead-time information. Attend pre-project sales calls as determined by the teamIllustrate proficiency using our ordering system by creating sales quotes and convert to sales ordersEnsure accuracy of sales orders by reviewing, verifying and processing vendor acknowledgements, verifying cost and delivery datesMaintain organized files and current status reports beginning with setting up customer information to the close out of a projectInform internal team and external customers of order status by preparing necessary tracking reports and communicating updates on a regular basisCoordinate receipt, delivery and installation of product and servicesRepresent team during major installation projects and provide project management as dictated by CEM and team needsDevelop/enhance relationships with existing customers by assisting CEM with sales calls. Responsible for responses/correspondence to existing, on-going customer relationships, needs and requests. Provide product solution options and answers to customer questions and issues by researching and taking appropriate action in a timely manner (with oversight/direction from CEM)Assist CEM during the pre-project phase with the preparation and execution of bid requestsSkillsBachelor of Arts degree (B.A.) or equivalent from a four-year college; or at least one year related experience or training; or equivalent combination of education and experienceProduct knowledgeExcellent customer service skillsProfessional oral and written communication skillsStrong organizational and time management skillsBasic math skillsAttention to detailSelf-motivationResourcefulnessAbility to function in team environmentPositive and professional attitudeKnowledge of internal ordering systems desiredBenefits15 days of PTO8 Paid holidaysMedical/Dental/Vision Insurance401k + Employer MatchPaid Parental LeaveWellness App with reimbursement of up to $500/yearProfit SharingCompany OverviewOne Workplace is a workplace solutions company that offers office design, furniture, and technology services for modern workspaces. It was founded in 1947, and is headquartered in Santa Clara, California, USA, with a workforce of 501-1000 employees. Its website is http://www.oneworkplace.com/.



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