Client Communication & Happiness Coordinator
About Us
All Care To You is a Management Service Organization providing our clients with healthcare administrative support. We provide services to Independent Physician Associations, TPAs, and Fiscal Intermediary clients. ACTY is a modern growing company which encourages diverse perspectives. We celebrate curiosity, initiative, drive and a passion for making a difference. We support a culture focused on teamwork, support, and inclusion. Our company is fully remote and offers a flexible work environment as well as schedules. ACTY offers 100% employer paid medical, vision, dental, and life coverage for our employees. We also offer paid holiday, birthday time off, sick time, and vacation time as well as a 401k plan. Additional employee paid coverage options available.
Job purpose
The Client Communication & Happiness Coordinator is responsible for providing administrative support for client meetings and reporting. This position will be a liaison between ACTY and our clients ensuring client happiness and satisfaction. This position is ideal for someone who is a strong communicator and team player.
Duties and responsibilities
· Post all client/provider facing reports to SharePoint and/or other submission locations.
· Review and alert MSO leadership of any issues with client facing reports.
· Maintain monthly and quarterly meetings with all clients. Schedule meeting reminders, follow-ups, and obtain RSVPs.
· Prepare agendas, minutes, and meeting materials. Coordinate with clients on agenda updates and additional items. Follow through with post-meetings tasks, i.e. implementing new strategic objectives, providing follow-up documentation and reporting around a particular subject, submitting honorariums, etc.
· Communicate all client related changes and updates company/department wide.
· Provide support to department leaders as needed.
· Be an internal and external facilitator between ACTY and clients to maintain and ensure customer happiness.
· Communicate good news, feedback, and reviews to increase customer and team satisfaction.
· Collaborate with a diverse team to provide exceptional customer service and support.
· Schedule and facilitate joint operations meetings with all health plans regularly including notifying internal staff to prepare issues to be addressed, and present at these meetings.
· Utilize your strong problem-solving skills to address challenges and find efficient solutions.
· Maintain confidentiality and adhering to the highest ethical standards in our extremely sensitive and private environment.
· Demonstrate excellent written and verbal communication skills in all interactions with internal and external stakeholders.
· Other duties and projects as needed.
Qualifications
· 1-2 years Healthcare Administration experience preferred
· 3 years Customer Service and Communication experience
· Proficiency using Outlook, Microsoft Teams, Zoom, Microsoft Office (including Word and Excel) and Adobe
· Detail oriented and highly organized
· Strong ability to multi-task, project management, and work in a fast-paced environment
· Strong ability in problem-solving
· Ability to self-manage, strong time management skills
· Ability to work in an extremely confidential environment
· Strong written and verbal communication skills
Job Type: Full-time
Pay: $20.00 - $30.00 per hour
Benefits:
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Work from home
Schedule:
8 hour shift
Monday to Friday
Experience:
Healthcare Administration: 1 year (Preferred)
Location:
California (Preferred)
Work Location: Remote
Apply Now
All Care To You is a Management Service Organization providing our clients with healthcare administrative support. We provide services to Independent Physician Associations, TPAs, and Fiscal Intermediary clients. ACTY is a modern growing company which encourages diverse perspectives. We celebrate curiosity, initiative, drive and a passion for making a difference. We support a culture focused on teamwork, support, and inclusion. Our company is fully remote and offers a flexible work environment as well as schedules. ACTY offers 100% employer paid medical, vision, dental, and life coverage for our employees. We also offer paid holiday, birthday time off, sick time, and vacation time as well as a 401k plan. Additional employee paid coverage options available.
Job purpose
The Client Communication & Happiness Coordinator is responsible for providing administrative support for client meetings and reporting. This position will be a liaison between ACTY and our clients ensuring client happiness and satisfaction. This position is ideal for someone who is a strong communicator and team player.
Duties and responsibilities
· Post all client/provider facing reports to SharePoint and/or other submission locations.
· Review and alert MSO leadership of any issues with client facing reports.
· Maintain monthly and quarterly meetings with all clients. Schedule meeting reminders, follow-ups, and obtain RSVPs.
· Prepare agendas, minutes, and meeting materials. Coordinate with clients on agenda updates and additional items. Follow through with post-meetings tasks, i.e. implementing new strategic objectives, providing follow-up documentation and reporting around a particular subject, submitting honorariums, etc.
· Communicate all client related changes and updates company/department wide.
· Provide support to department leaders as needed.
· Be an internal and external facilitator between ACTY and clients to maintain and ensure customer happiness.
· Communicate good news, feedback, and reviews to increase customer and team satisfaction.
· Collaborate with a diverse team to provide exceptional customer service and support.
· Schedule and facilitate joint operations meetings with all health plans regularly including notifying internal staff to prepare issues to be addressed, and present at these meetings.
· Utilize your strong problem-solving skills to address challenges and find efficient solutions.
· Maintain confidentiality and adhering to the highest ethical standards in our extremely sensitive and private environment.
· Demonstrate excellent written and verbal communication skills in all interactions with internal and external stakeholders.
· Other duties and projects as needed.
Qualifications
· 1-2 years Healthcare Administration experience preferred
· 3 years Customer Service and Communication experience
· Proficiency using Outlook, Microsoft Teams, Zoom, Microsoft Office (including Word and Excel) and Adobe
· Detail oriented and highly organized
· Strong ability to multi-task, project management, and work in a fast-paced environment
· Strong ability in problem-solving
· Ability to self-manage, strong time management skills
· Ability to work in an extremely confidential environment
· Strong written and verbal communication skills
Job Type: Full-time
Pay: $20.00 - $30.00 per hour
Benefits:
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Work from home
Schedule:
8 hour shift
Monday to Friday
Experience:
Healthcare Administration: 1 year (Preferred)
Location:
California (Preferred)
Work Location: Remote
Apply Now