Client Care Specialist – Employee Benefits

Job Description: • Works directly with clients to answer questions and resolve their issues, and loads activities into CRM Database (Epic) • Resolves enrollment and termination issues • Answers questions relating to legislation and benefit laws regarding HIPAA, COBRA, and FMLA • Updates internal systems such as Epic upon group renewal • Introduces their role to all new key contacts to build solid relationships and meets existing contacts as needed to further enhance relationship • Maintains a full book of business while continuing to provide A+ service • Utilizes MS Outlook, Excel, Word and other Microsoft Applications • Follows EBS internal color-coded outlook organization standard operating procedures • Follows internal call back standard operating procedures and email response time • Additional job duties as assigned Requirements: • Insurance experience preferred; at least 3 years of work experience (claims resolution, benefits administration, health insurance customer service, etc.) • College degree preferred • Knowledge of Microsoft Office with an emphasis on Outlook and Excel • Valid Driver’s License • Self-starter and quick learner • Excellent problem-solving skills • Persistent to achieve the end result—resolution • Strong organizational skills, including daily prioritizing and logical thinking • Service-oriented; kind, compassionate, and willing to work hard on another person’s behalf • Good communication skills, written, verbally and over the phone • Strong working knowledge of computers (MS Word, MS Outlook preferred; Internet, MS Excel and database experience are also beneficial) and able to learn new systems and programs, such as Sales Force • Able to manage multiple projects simultaneously and successfully • Able to work with others in teams; able to work with those who perform similar jobs as well as complimentary roles Benefits: • Comprehensive benefits package • Employee ownership through a 401(k) employer match and discretionary profit-sharing contributions • Professional development and career growth opportunities • Flexible work arrangements (remote and hybrid options) with a flexible paid time off approach