Client Care Representative – Personal Lines Renewals
HUB International is a leading North American insurance brokerage that provides tailored solutions for businesses and individuals. They are seeking a Personal Insurance Advisor for their Renewal Team to deliver exceptional client service, engage with clients regarding policy renewals, and identify cross-sell opportunities.ResponsibilitiesProactively engage with clients prior to their policy renewals to review existing coverage, identify potential gaps, and provide tailored insurance solutions to meet their evolving needsBuild and nurture relationships with clients by offering exceptional service and ensuring their policies are up-to-date and accurately reflect their circumstancesGenerate and identify cross-sell opportunities by reviewing clients’ portfolios and recommending additional products or services that add value and enhance coverageAchieve retention goals and client satisfaction targets through diligent follow-up and personalized attention to renewal detailsStay informed and knowledgeable about Personal Lines products, ensuring the ability to provide expert advice and solutionsSkillsMinimum 1-year Personal Insurance experienceDesire and proactive ability to deliver exceptional client serviceDemonstrated ability to work in a high-volume, fast paced team environmentKeen eye for detail and high sense of urgencyStrong communication skills in both written and verbalDemonstrated ability to drive sales initiativesLevel 2 General Insurance License is an asset, but not requiredIndustry designation would be considered an asset (CIP, CAIB, CRM, General Insurance & Risk Management Diploma)BenefitsExtended health benefitsDisability insuranceRRSP matchingPaid-time-off benefitsEligible bonusesCommissions for some positionsPaid day off for your birthdayPaid half a day off for volunteering in your communityLots of company perksGreat compensationCompany OverviewHUB International is an insurance brokerage company that offers employee benefits, business, and personal insurance products and services. It was founded in 1998, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is https://www.hubinternational.com.