Client Advocacy Specialist
Overview:
We are in the business of home ownership and are looking for a Client Advocate Specialist who will find a career home with us. This non-exempt role is perfect for someone who enjoys customer service and working in a fast paced- environment as you will speak daily with our clients, borrowers and employees and must use strong interpersonal and communication skills to demonstrate success in this role. Your tone of voice speaks volumes to the audiences. What you will do Customer ServiceOngoing customer contact and support to ensure complete customer satisfactionAnswer the phone and direct calls to the appropriate departmentComplete all closing protection lettersConduct bankruptcy and patriot searchesAssist Scheduling Team; scheduling closing appointments with Notaries and Attorneys Scanning/ShippingCoordinate customized mailings throughout transaction, i.e. Welcome notes, thank you letters.Assist scanning/shipping team, as neededAdditional duties, as assigned What you will bring High-school diploma or equivalentStrong customer service focusClear verbal and written communication skillsAbility to work in fast-paced environment and meet deadlinesCapability to work both independently and as part of a teamProblem-solving mindset with ability to multitaskFamiliarity with computers, including online searching and typing If you have transferrable skills and feel like you would be a good fit, please don’t hesitate to apply! What we offer Competitive payrates based on skills and experienceExtensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discountsRest and relaxation: Paid holidays and generous PTO based on tenureCommunity and Philanthropy: Paid volunteer timePaid Maternity and Parental LeaveContribute to your future: 401K plan and robust continuous learning opportunitiesWork Perks Program: Access to discounts that help save money in your daily life Is this the ideal location for you?Mortgage Connect is committed to offering a flexible work environment for this role. This is a remote role, meaning you have the flexibility to work from home. (Remote work is subject to Mortgage Connect’s remote work policy and business needs.) Who we are Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call “The 5C’s”: Connect, Collaborate, Communicate, Care, and Celebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us. All onboarding employees will be required to complete a pre-employment background check and drug screening. We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact [email protected]
We are in the business of home ownership and are looking for a Client Advocate Specialist who will find a career home with us. This non-exempt role is perfect for someone who enjoys customer service and working in a fast paced- environment as you will speak daily with our clients, borrowers and employees and must use strong interpersonal and communication skills to demonstrate success in this role. Your tone of voice speaks volumes to the audiences. What you will do Customer ServiceOngoing customer contact and support to ensure complete customer satisfactionAnswer the phone and direct calls to the appropriate departmentComplete all closing protection lettersConduct bankruptcy and patriot searchesAssist Scheduling Team; scheduling closing appointments with Notaries and Attorneys Scanning/ShippingCoordinate customized mailings throughout transaction, i.e. Welcome notes, thank you letters.Assist scanning/shipping team, as neededAdditional duties, as assigned What you will bring High-school diploma or equivalentStrong customer service focusClear verbal and written communication skillsAbility to work in fast-paced environment and meet deadlinesCapability to work both independently and as part of a teamProblem-solving mindset with ability to multitaskFamiliarity with computers, including online searching and typing If you have transferrable skills and feel like you would be a good fit, please don’t hesitate to apply! What we offer Competitive payrates based on skills and experienceExtensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discountsRest and relaxation: Paid holidays and generous PTO based on tenureCommunity and Philanthropy: Paid volunteer timePaid Maternity and Parental LeaveContribute to your future: 401K plan and robust continuous learning opportunitiesWork Perks Program: Access to discounts that help save money in your daily life Is this the ideal location for you?Mortgage Connect is committed to offering a flexible work environment for this role. This is a remote role, meaning you have the flexibility to work from home. (Remote work is subject to Mortgage Connect’s remote work policy and business needs.) Who we are Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call “The 5C’s”: Connect, Collaborate, Communicate, Care, and Celebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us. All onboarding employees will be required to complete a pre-employment background check and drug screening. We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact [email protected]