Client Access Specialist

Job Title: Client Access Specialist (Sales-Focused) Location: Remote (U.S.-based) Compensation: $18-22 Bonus Potential: Uncapped monthly bonus based on individual performance. Top performers can earn $4,800/year or more in bonuses. Join ACES as a Client Access Specialist and help families take the first step toward life-changing autism care. This role sits at the front end of our client journey and functions as a key driver of growth. The team is performance-oriented, accountable to lead qualification targets, and responsible for delivering a high-quality experience to prospective clients. We are looking for individuals who bring inside sales experience, are energized by targets, and want to grow with a company that makes a measurable impact. Key Responsibilities · Handle inbound and outbound inquiries via phone, text, and email · Qualify leads using defined intake criteria (diagnosis, location, insurance, etc.) · Educate families about ACES services and guide them through the application process · Maintain accurate, timely records in CRM and track each lead through to resolution · Manage a high volume of leads while maintaining responsiveness and quality · Meet or exceed weekly outreach and qualification quotas · Collaborate cross-functionally with Intake, Welcome Center, and Marketing teams · Participate in ongoing training to improve sales techniques and process efficiency Performance Metrics · Qualified leads per week/month · Time-to-first-response and overall responsiveness · Lead-to-client conversion rate · CRM task completion and pipeline accuracy