Claims Team Lead APD
About the role As a Team Lead at Reserv, you will be a working leader providing support to a Claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing work done within the Commercial Auto Claims (Amazon - DayOne) adjusting staff. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim
Who you are
● Highly motivated and growth-oriented, impactful and influential
● Claims professional - you are knowledgeable and have a track record of success in commercial auto claims adjudication. ● Strong leader - through formal management experience or a proven track record of peer and project leadership, you have demonstrated the ability to motivate, support, and teach a team to help them excel in their roles.
● Tech-oriented - You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics.
● Passionate - Claims professional who cares about their team, the customer, and their experience
● Empathetic leader - You exercise empathy and patience towards everyone you interact with
● Sense of urgency - at all times. That does not mean working at all hours
● Creative - You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems
● Curious - You want to know the whole story so you can make the right decisions early and be decisive when it counts.
● Problem solver - You have the ability to take a ‘deep dive’ into the details of the business while staying focused on the big picture.
● Anti-status quo - You don’t just wish things were done differently; you act on it
● Communicative - You are comfortable with and understand the importance of phone communications throughout the claims process.
● And did we mention a sense of humor? Claims are hard enough as it is!
What we need
We need you to do all the things typical to the role:
● Flexibility - you will need to be able to switch from claims handling to coaching and feedback ●
Agility- you must have an agile mindset and the ability to pivot from focus to focus in a moment’s notice
● Serve as backup/leader when the Manager is out of office
● Responsible for initial onboarding tasks / access and new hire cultural immersion
● SME for first-line questions, escalations, roundtable discussions
● Be consistently dependable in achieving or exceeding goals and overcoming obstacles
● Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery
● Align team with client and customer expectations of the claims process
● Serve as a resource for escalated claims
● Foster a positive work environment, promote teamwork, and encourage professional growth and development
● Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team
● Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation
● Increased reserve and payment authority with the ability to assist with moderate reviews
● Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/co-lead by Team Leads, Managers, and other Reserv employees
● Customer Obsession Champions- Active advocates who help leadership cultivate a customer-centric mindset
Requirements
● 5+ years of insurance claims experience in multiple lines of business, preference for an auto with some bodily injury experience
● 3+ years of leadership experience with a preference for experience managing in a remote environment
● Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
● Demonstrated commitment to quality, accuracy, and attention to detail
● Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
Benefits
Generous health-insurance package with nationwide coverage, vision, & dental
401(k) retirement plan with employer matching
Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
Generous family leave policy after 8 months of continuous work
Work from anywhere to facilitate your work life balance
Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
Additionally, we will
Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
Work toward reducing and eliminating all the administrative work from an adjuster role
Foster a culture of empathy, transparency, and empowerment in a remote-first environment
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!
Apply To This Job
Who you are
● Highly motivated and growth-oriented, impactful and influential
● Claims professional - you are knowledgeable and have a track record of success in commercial auto claims adjudication. ● Strong leader - through formal management experience or a proven track record of peer and project leadership, you have demonstrated the ability to motivate, support, and teach a team to help them excel in their roles.
● Tech-oriented - You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics.
● Passionate - Claims professional who cares about their team, the customer, and their experience
● Empathetic leader - You exercise empathy and patience towards everyone you interact with
● Sense of urgency - at all times. That does not mean working at all hours
● Creative - You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems
● Curious - You want to know the whole story so you can make the right decisions early and be decisive when it counts.
● Problem solver - You have the ability to take a ‘deep dive’ into the details of the business while staying focused on the big picture.
● Anti-status quo - You don’t just wish things were done differently; you act on it
● Communicative - You are comfortable with and understand the importance of phone communications throughout the claims process.
● And did we mention a sense of humor? Claims are hard enough as it is!
What we need
We need you to do all the things typical to the role:
● Flexibility - you will need to be able to switch from claims handling to coaching and feedback ●
Agility- you must have an agile mindset and the ability to pivot from focus to focus in a moment’s notice
● Serve as backup/leader when the Manager is out of office
● Responsible for initial onboarding tasks / access and new hire cultural immersion
● SME for first-line questions, escalations, roundtable discussions
● Be consistently dependable in achieving or exceeding goals and overcoming obstacles
● Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery
● Align team with client and customer expectations of the claims process
● Serve as a resource for escalated claims
● Foster a positive work environment, promote teamwork, and encourage professional growth and development
● Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team
● Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation
● Increased reserve and payment authority with the ability to assist with moderate reviews
● Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/co-lead by Team Leads, Managers, and other Reserv employees
● Customer Obsession Champions- Active advocates who help leadership cultivate a customer-centric mindset
Requirements
● 5+ years of insurance claims experience in multiple lines of business, preference for an auto with some bodily injury experience
● 3+ years of leadership experience with a preference for experience managing in a remote environment
● Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
● Demonstrated commitment to quality, accuracy, and attention to detail
● Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
Benefits
Generous health-insurance package with nationwide coverage, vision, & dental
401(k) retirement plan with employer matching
Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
Generous family leave policy after 8 months of continuous work
Work from anywhere to facilitate your work life balance
Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
Additionally, we will
Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
Work toward reducing and eliminating all the administrative work from an adjuster role
Foster a culture of empathy, transparency, and empowerment in a remote-first environment
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!
Apply To This Job