Claims Support Representative (Hybrid After Training)

Montage is a global insurance distribution platform that specializes in wholesale brokerage and program administration. The Claims Support Representative is responsible for managing customer inquiries and claim submissions, ensuring accuracy and efficiency in the intake process while providing exceptional customer service throughout the claims journey.ResponsibilitiesRespond promptly to customer inquiries, address concerns with professionalism, and provide clear guidance throughout the claims filing processAct as the primary point of contact, ensuring a seamless customer experience until the claim is successfully submitted to the carrier for processingReceive, review, and process insurance claim documents for carriers, ensuring accuracy and compliance with company policies and proceduresFor certain carriers, this role involves directly entering benefits into their CRM system, requiring meticulous attention to detail and a high level of accuracyServe as the subject matter expert beyond the initial frontline Customer Service role, providing in-depth interpretation of customer policies and coverageAccurately assess claim eligibility and determine applicable coverage, ensuring clarity and compliance with company guidelinesEnsure precise and up-to-date records of all claims, communications, and resolutions, maintaining compliance with company policies and industry regulationsAccurately document all claim-related activities and interactions, adhering to company procedures to support transparency, efficiency, and seamless claims processingDemonstrate professionalism and clarity in all interactions, effectively engaging with carriers, internal Client Executives, and external customersFoster strong relationships through active listening, precise communication, and a service-oriented approachAdapt communication style to suit diverse audiences, ensuring transparency and understanding in all claim-related discussionsMaintain a collaborative and solution-focused mindset to facilitate seamless coordination and efficient claims processingSkillsHigh school diploma or equivalent requiredStrong communication and interpersonal skillsExcellent attention to detail and data accuracyAbility to multitask in a fast-paced environmentProficiency in claims management systems and office softwareKnowledge of life and health insurance policies and terminologyAssociate degree preferred1-3 years of customer service, insurance, or claims-related experience preferredCompany OverviewAs a leading provider of furniture protection plans, Montage provides retailers the opportunity to offer their customers a way to protect one of their most valued investments … furniture and bedding purchases. It was founded in 1972, and is headquartered in Grand Rapids, Michigan, USA, with a workforce of 51-200 employees. Its website is https://montagefs.com.



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