Claims Specialist l Hybrid

Dovenmuehle is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide. The Claims Specialist I is responsible for preparing, filing, and pursuing all claims accurately and promptly, ensuring compliance with guidelines and regulations. Responsibilities Monitor all daily, weekly, and monthly reports and queues to ensure timelines are met Prepare claims and/or related documents and verify that all documentation has been gathered Identify missing documentation and requests from clients and vendors Perform daily, routine follow-up on a caseload Timely and accurately notates the system of records, documenting all servicing, action taken, delays, follow-up, and phone conversations Identify non-claimable items and complete research to validate Reconcile system information and claim forms Accurately calculate and file claims to recover escrow, corporate advances unpaid principal balance and lost interest as applicable, based on the loan type Prepare and submit claim package as required to applicable entity Prepare and submit requests for reimbursement to vendor, if applicable Ensure all claims are accurate and completed within insurer/investor guidelines, regulations, applicable laws and company policies and procedures Reconcile and/or note and report discrepancies found in documentation and claims Advise Team Lead and Supervisor of any issues including, but not limited to, claim denials/curtailments, re-conveyance, offsets, delays in getting properties in conveyance condition, missing documentation, and title problems Ensure all claim documents are imaged within the company system of records in compliance with its guidelines Develop constructive and cooperative working relationships with clients, insurer/investor, vendors, and other employees, and maintain those relationships over time Willingness to learn new skills and expand job knowledge, through various learning programs, as assigned by leadership Comply with the Code of Conduct and successfully completes annual regulatory training requirements Performs other related duties as assigned Skills High School diploma or equivalent Advanced PC skills: Proficient with Microsoft applications Strong analytical and problem-solving skills and attention to detail The ability to handle complex, multiple tasks simultaneously in a fast-paced, volume-driven environment Effective verbal and written communication skills with demonstrated ability to always interact in a positive and professional manner with all levels of both internal and external audiences Associate or bachelor's degree Benefits Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more. Employer paid Life Insurance, Short Term Disability, and Long-Term Disability. 401 (K) Plan with company match Paid Vacation, Sick, Personal and Holidays Company Overview Dovenmuehle Mortgage, Inc. It was founded in 1844, and is headquartered in Lake Zurich, Illinois, USA, with a workforce of 1001-5000 employees. Its website is