Claims Service Specialist - Springfield, MA - Hybrid

Arbella Insurance Group is committed to providing a supportive and inclusive work environment, and they are seeking a Claims Service Specialist. This role involves advocating for customers by handling claims, inspecting damages, determining coverage, and negotiating settlements with professionalism and accuracy. Responsibilities Talk directly with people who have recently experienced a loss, inspect the damage, and investigate all documentation to ensure each detail is recorded accurately and fairly Thoroughly check claim case facts, determining coverage, liability, and reserves, and accurately report on each settlement Navigate settlements with individuals, attorneys, and other insurance carriers with poise and professionalism Prepare and maintain well-written files and keep their teams up-to-date on current claims Skills A true commitment to customer service excellence through positive, effective and diplomatic oral and written communication skills Highly effective time management skills Strong attention to detail, accuracy, fairness and impeccable organization A passion for helping others Some customer service work experience preferred Benefits Company nurse, nutritional counseling, and mental health resources Tuition assistance programs Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation Robust training, mentorship, and professional/personal development programs Flexible schedules Exceptional benefit and wellness programs Career development Company Overview Voted a Boston Business Journal Best Place to Work since 2009! Founded in 1988 in Quincy, Massachusetts, Arbella provides affordable car, home, and business insurance in Massachusetts and Connecticut, and business insurance in New Hampshire and Rhode Island. It was founded in 2005, and is headquartered in Quincy, Massachusetts, USA, with a workforce of 501-1000 employees. Its website is Company H1B Sponsorship Arbella Insurance Group has a track record of offering H1B sponsorships, with 6 in 2025, 5 in 2024, 1 in 2023, 4 in 2022, 2 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.