Claims Service Specialist I - Hybrid

Arbella Insurance Group is focused on people and is committed to providing a great work environment. They are seeking a Claims Service Specialist I to assist customers by managing claims, evaluating case facts, and negotiating settlements while ensuring high customer service standards are met. Responsibilities Timely completion of all case activities, maximizing customer service and minimizing net loss payout Contacts all insureds, claimants and witnesses that may have information relating to the loss, either in person, by telephone or in writing Inputs and retrieves information using the automated claims system, requests checks, form letters and other correspondence through the automated claim system Evaluates case facts determining coverage, liability and reserves, and reports on settlement; maintains a reminder system With guidance, negotiates settlements with individuals, attorneys, and other insurance carriers within their granted settlement authority level Will keep management informed of activities and problems with in assigned area of responsibility Pursues subrogation and may arrange for salvage to obtain the maximum recovery Provides information to all interested parties, including the local agents, by answering routine questions regarding the status of the claim Maintain claim files and document claim file activities in accordance with established procedures Will successfully complete all required in-house training Performs other related duties as required or requested Manage and track all claims referred to Subrogation counsel Daily navigation and management of E-Subro Hub Prepare well written contentions for arbitration filings when liability and damages are in dispute Skills Timely completion of all case activities, maximizing customer service and minimizing net loss payout Contacts all insureds, claimants and witnesses that may have information relating to the loss, either in person, by telephone or in writing Inputs and retrieves information using the automated claims system, requests checks, form letters and other correspondence through the automated claim system Evaluates case facts determining coverage, liability and reserves, and reports on settlement; maintains a reminder system With guidance, negotiates settlements with individuals, attorneys, and other insurance carriers within their granted settlement authority level Will keep management informed of activities and problems with in assigned area of responsibility Pursues subrogation and may arrange for salvage to obtain the maximum recovery Provides information to all interested parties, including the local agents, by answering routine questions regarding the status of the claim Maintain claim files and document claim file activities in accordance with established procedures Will successfully complete all required in-house training Performs other related duties as required or requested Manage and track all claims referred to Subrogation counsel Daily navigation and management of E-Subro Hub Prepare well written contentions for arbitration filings when liability and damages are in dispute Success will be measured based on individual results compared to all established department standards in Customer Service, Teamwork, Loss and Expense Management as well as Continuous Improvement Benefits Company nurse, nutritional counseling, and mental health resources Tuition assistance programs Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation Robust training, mentorship, and professional/personal development programs Colleagues who genuinely care about each other Company Overview Voted a Boston Business Journal Best Place to Work since 2009! Founded in 1988 in Quincy, Massachusetts, Arbella provides affordable car, home, and business insurance in Massachusetts and Connecticut, and business insurance in New Hampshire and Rhode Island. It was founded in 2005, and is headquartered in Quincy, Massachusetts, USA, with a workforce of 501-1000 employees. Its website is Company H1B Sponsorship Arbella Insurance Group has a track record of offering H1B sponsorships, with 6 in 2025, 5 in 2024, 1 in 2023, 4 in 2022, 2 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.