Claims Processor
Canada Life is dedicated to improving the financial, physical, and mental well-being of Canadians. They are seeking a Claims Processor who will assess drug requests, log incoming work, and maintain communication with various offices to ensure eligibility and process claims efficiently. Responsibilities • Reviewing drug exception requests and completing set‑ups in the Tandem system • Corresponding by phone and email with Group Offices, Resource Centers, Benefit Payment Offices, and Group Customer Contact Services • Running and maintaining reports using Excel • Scanning, logging, and distributing referrals and prior authorizations • Attending the office at least two days per week Skills • Strong organizational, quality, and time management skills • Excellent customer service skills • Ability to deliver high‑quality results with speed and accuracy in a fast‑paced, challenging, and constantly changing environment • Excellent analytical, investigative, and problem‑solving skills • Strong verbal and written communication skills • Comfort navigating multiple computer systems simultaneously • Experience using Excel, Word, and other Microsoft Office applications; excellent keyboarding skills (40 wpm) • Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment • Bilingualism is an asset (fluent in French and English) but is required for Quebec only as the position will regularly serve our clients with French and English-speaking needs Benefits • Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. • Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. • Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. • Financial Security: Company-matching pension plan, share ownership program and additional investment options. • Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more! • Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events. Company Overview • Canada Life looks after retirement, investments, Estate Planning, Wealth Management, Investing for Children, Flexible Life Plans. It was founded in 1903, and is headquartered in Potters Bar, Hertford, GBR, with a workforce of 10001+ employees. Its website is