Claims Processor

GF Building Flow Solutions, formerly known as Uponor, is a leading provider of smart and sustainable solutions for water efficiency in buildings. The Claims Processor role involves supporting the Legal, Risk, and Warranty functions by managing warranty claims, customer communications, and maintaining accurate claim records.ResponsibilitiesProvides instruction to customers on how to set-up a project/claim within the Uponor claims system, sets expectations with customers on timelines for resolution, and provides guidance on how to return samples to Uponor’s facility for root cause analysisOpens claim files for insurance and legal mattersResponsible for maintaining and updating claim information to ensure the accuracy of the claim fileManages the warranty phone and email box to ensure all customer inquiries are addressed in a timely mannerDrafts chain-of-custody forms and assists with UPS shipments to ensure product samples are returned to the customerMails claim reimbursement checks to customers and uploads copy into claim fileScans, distributes, and uploads incoming mail for warranty team on a weekly basisContinually shares experience and knowledge to improve customer experienceExtracts claim files for defense counsel reviewResponsible for maintaining and updating claim information to ensure the accuracy of the claim filePrepares legal invoices for payment by coding and uploading defense invoices into the correct claim file, submitting invoices to finance, and creating payment linesAssists with gathering necessary documentation to support insurance renewalFiles Certificates of Insurance and ensures compliance with active contractsPreparation of auto policy invoices including extraction of invoices from the insurance carrier billing portal, account coding, and submission to finance for paymentExtraction of claim files and other supporting documentation on various complex and series of loss claims to support Risk Management recovery initiativesOther duties as assignedSeeks out opportunities to contribute to business success through proactive involvement in team initiativesSkillsHigh school diploma or equivalent required1–2 years of experience handling claims, or 3+ years in customer service or administrative supportAbility to review and interpret certificates of insurance to ensure contract complianceStrong written and verbal communication skillsExcellent interpersonal, listening, and customer service skills, demonstrating a strong customer-focused mindset and the ability to communicate effectively, adapt to change, and handle complex or challenging situations with professionalismHighly detail-oriented self-starter with the ability to work both independently and collaborativelyProficient computer skills, including the ability to work effectively over the phone and in virtual environmentsWillingness to learn and develop a strong understanding of company products and servicesAssociate degree preferredBenefitsBest-in-class health benefits (medical, dental, vision)160 hours paid time off (combination of PTO and Employee Safe and Sick Time accruals- MN Based Employees)Company OverviewUponor is a provider of plumbing and indoor climate systems . It was founded in 1918, and is headquartered in Vantaa, Southern Finland, FIN, with a workforce of 1001-5000 employees. Its website is https://www.uponor.com.



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