Claims Correspondence Analyst

Berkley Accident and Health is a risk management company that designs innovative solutions to address unique challenges. The Claims Correspondence Analyst will serve as a first point of contact for inquiries related to claims, handling EOR requests, claim status inquiries, and ensuring compliance with company policies.ResponsibilitiesRespond promptly and professionally to incoming requests regarding: EOR requests, claim status requests/updates and general claim questions from Account Management, Sales, Brokers, Policyholders and Third-Party AdministratorsReview and prescreen information received for initial claim file setupsMaintain accurate records of all interactions and updates in the claims system and/or shared driveEnsure compliance and company policies, regulatory requirements and confidentiality standards by ensuring that all external communications that contain PHI/PII are sent securelyProvide exceptional customer service by delivering clear, concise and professional communicationComplete all assigned requests within a 48 to 72-hour handling timeframeProjects and other work as assignedSkillsHigh school diplomaPrior experience in claims processing, healthcare administration or customer service strongly preferredStrong organizational skills and attention to detailExcellent verbal and written communication skillsAbility to work independently and as part of a teamProficiency in Microsoft Office Suite softwareCustomer-focused mindsetProblem-solving and critical thinkingTime management and multitaskingAdaptability in a dynamic environmentBenefitsHealthDentalVisionLifeDisabilityWellnessPaid Time Off401(k)Profit-Sharing plansCompany OverviewBerkley Accident and Health is a risk management leader that helps individuals, groups, employers, and healthcare organizations to better understand and manage their risk. It was founded in 2006, and is headquartered in Hampton, New Jersey, USA, with a workforce of 201-500 employees. Its website is http://berkleyah.com.



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