Claims Adjuster - Auto (Permis AMF)

Definity is a leading property and casualty insurer in Canada, and they are seeking a Claims Adjuster to investigate and settle first-party automobile claims. The role involves providing courteous claims service, managing claims until resolution, and ensuring claims are promptly investigated and resolved.ResponsibilitiesReport to the Team Leader and will be responsible for investigating and settling first-party automobileProvide prompt, courteous, accurate and fair claims service to all customers, internal and externalManage auto telephone claims until resolutionFully explain the claim process to all customers in a way they’ll easily understandConfirm whether claims are covered under a customer’s policyEnsure all claims are promptly investigatedWork with the customer and preferred vendors to determine the best way to resolve the claimMaintain detailed file records by entering pertinent data into the appropriate systemsProcess claims payments within your authority levelInitiate salvage and subrogation procedures on assigned claimsAchieve the targeted number of assigned claims per year, while living our core values and meeting competenciesAchieve and maintain a file disposition rate of 100% on a monthly basisSkillsMinimum completion of DEC or Attestation of College Studies (ACS)Personal insurance license (5b) mandatoryExperience handling automobile with a good understanding of terminology and auto policiesPrevious customer service is a definite assetExcellent keyboarding skills and ability to navigate through numerous screens and systems quickly and easilyProfessional, friendly and courteous to customersAble to thrive under pressure and remain calmExcellent written and verbal communication skillsBilingualism (English and French) is requiredHigh degree of proficiency with English is required to service customers, both internal to the company and external, across CanadaCommercial insurance license (5a) preferredCandidates who are currently studying for their insurance license will also be considered for employmentBenefitsHybrid work schedule for most rolesCompany share ownership programIncentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.Pension and savings programs, with company-matched RRSP contributionsPaid volunteer days and company matching on charitable donationsEducational resources, tuition assistance, and paid time off to study for examsFocus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parentsWellness and recognition programsDiscounts on products and servicesCompany OverviewDefinity Financial Corporation is the parent company to some of Canada’s most long-standing and innovative property and casualty insurance brands and companies, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. It was founded in 2021, and is headquartered in Waterloo, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is https://www.definityfinancial.com/.



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