Claims Adjuster - Auto Liability (REMOTE)

Remote Full-time
About the position

Patriot MGA is seeking a detail-oriented professional to investigate, evaluate, and resolve first- and third-party private passenger Auto Liability Casualty claims. The ideal candidate is self-motivated, highly organized, driven to achieve, and demonstrates excellent decision-making ability.

At Patriot MGA, we foster a collaborative culture that values accountability, teamwork, and continuous improvement. We seek professionals who are organized, customer-focused, and committed to handling claims with accuracy, efficiency, and full regulatory compliance.

Responsibilities
β€’ Proactively investigates and resolves questions regarding the coverage, liability, and damages of private passenger auto liability claims.
β€’ Ensures proper reserving and diary/task management on all assigned claims.
β€’ Adheres to all Patriot MGA standard operating procedures and best claims practices.
β€’ Delivers outstanding customer service for Patriot MGA’s insureds, claimants, carriers, and partners.
β€’ Positively contributes to Patriot MGA business culture and morale.
β€’ Adjusts files in compliance with all State regulations.
β€’ Thoroughly documents all claims activities to support investigation decisions.
β€’ Actively evaluates and negotiates bodily injury claims with injured parties or their representation.
β€’ Properly documents and answers all demands consistent with Patriot MGA best claims practices and State regulations.
β€’ Reports to the Claims Supervisor or Claims Manager.

Requirements
β€’ Strong attention to detail.
β€’ Ability to thrive in a high stress, high pace work environment.
β€’ Demonstrated ability to positively affect team culture and morale.
β€’ Demonstrated ability to stay organized in a high pace environment.
β€’ Demonstrated ability to handle confrontational situations with first- and third-party customers.
β€’ At least 2 years’ experience adjuster auto liability claims
β€’ Must possess a Texas Adjusters License (either P&C or All-Lines)

Nice-to-haves
β€’ Bi-Lingual English/Spanish preferred

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