Claims Adjuster (Auto)

Definity is a Canadian company that values employee talent and development, offering a career in loss adjustment. The Claims Adjuster role involves investigating and settling automobile claims while providing excellent service to customers and managing the claims process efficiently. Responsibilities Reporting to the Team Leader, you’ll be responsible for investigating and settling automobile claims Provide prompt, courteous, accurate and fair claims service to all customers, internal and external Manage auto telephone claims until resolution Fully explain the claim process to all customers in a way they will easily understand Confirm whether claims are covered under a customer’s policy Ensure all claims are promptly investigated Work with the customer and preferred vendors to determine the best way to resolve the claim Maintain detailed file records by entering pertinent data into the appropriate systems Process claims payments within your authority level Initiate salvage and subrogation procedures on assigned claims Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies Skills AEC or College Diploma is needed Experience handling automobile with a good understanding of terminology and auto policies Excellent keyboarding skills and ability to navigate through numerous screens and systems quickly and easily Professional, friendly, and courteous in all interactions, whether with customers or co-workers You perform well in a busy operation and remain calm under pressure Excellent written and verbal communication skills Bilingual (French and English) High degree of proficiency with English and French is required to service customers, both internal to the company and external, across Canada This role requires successful clearance of background checks (including criminal checks and leadership references) Previous customer service is a definite asset Individuals who are in the process of obtaining their insurance license will also be considered for this position Benefits Hybrid work schedule for most roles Company share ownership program Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance. Pension and savings programs, with company-matched RRSP contributions Paid volunteer days and company matching on charitable donations Educational resources, tuition assistance, and paid time off to study for exams Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents Wellness and recognition programs Discounts on products and services Company Overview Definity Financial Corporation is the parent company to some of Canada’s most long-standing and innovative property and casualty insurance brands and companies, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. It was founded in 2021, and is headquartered in Waterloo, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is