Claims Account Representative 1

The Ohio Attorney General's Office is currently seeking candidates for a Claims Account Representative 1 position in the Collections Enforcement Section. The successful candidate will provide customer service to Ohio constituents to collect certified delinquent taxes and debts owed to state agencies.ResponsibilitiesCollects delinquent taxes and/or monies owed to state agenciesHandles sensitive telephone and in-person contacts with general public, clients, accountants, and attorneys to collect delinquent debts (e.g., accesses, reviews, and updates account information on video display terminal)Performs skip tracing, investigates, traces, and verifies debtor location (e.g., uses various methods to locate and verify information)Maintains accounts on debt owed to State (e.g., reviews inventory daily to determine status of payments and maintains daily log sheet for supervisor)Issues praecipes and cites permitsMay assign and/or reassign cases and/or assessments to special counsel when necessaryNegotiates repayment with debtor, legal, and/or other government representativesCloses accounts which have made restitutionPerforms general clerical tasks (e.g., reviews correspondence and checks, sends correspondence, provides general information, filing, answers telephones, and photocopies)SkillsHigh school diploma and 12 months experience in collections or 12 months training in collections, public relations and/or office practices and procedures1 course or 3 months training in English composition and grammar or business communicationFormal education in arithmetic to include addition, subtraction, multiplication, division, fractions, and decimals4 months experience or 4 months training in use of personal computer, calculator and telephone equipmentCompletion of associates core program in business administration, communications, English or related fields or equivalent of Minimum Class Qualifications For Employment noted aboveCompany OverviewThe Ohio Attorney General’s Office has played a vital role in shaping Ohio’s past and present, and the work it does today helps chart the state’s future. It was founded in 1846, and is headquartered in Columbus, Ohio, USA, with a workforce of 1001-5000 employees. Its website is https://www.ohioattorneygeneral.gov.



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