Cigna Service Delivery Manager (Client Experience Manager) - EviCore
About the position
The Cigna Service Delivery Manager (Client Experience Manager) role focuses on providing advanced professional input and leadership to complex Client Services assignments/projects specific to Cigna. The position is responsible for ensuring superior client satisfaction through effective service delivery, managing operational performance, and collaborating with various organizational partners. The role requires problem-solving skills that directly influence patient care and client satisfaction, along with a strong emphasis on accountability and results-driven performance.
Responsibilities
• Provide client support in service delivery, including product enhancements and new product implementations.
,
• Respond autonomously to complex inquiries and solve advanced problems using independent judgment.
,
• Ensure superior client satisfaction with Cigna's products and services.
,
• Collaborate with Cigna's NAST to manage daily operational performance for assigned segments.
,
• Conduct client audits and develop corrective action plans as needed.
Requirements
• High School diploma required; four-year college degree preferred.
,
• 5+ years of experience working directly with EviCore's proprietary software platforms (Image One, Isaac, or eP).
,
• 2+ years as a CSDM I preferred.
,
• Advanced working knowledge of EviCore's prior authorization process, including post-service client offerings.
,
• 5+ years' experience working in a customer/client support facing role.
Nice-to-haves
• Experience in a dynamic, fast-paced environment.
,
• Track record of accomplishment in producing results.
Benefits
• 401(k) matching
,
• Dental insurance
,
• Health insurance
,
• Life insurance
,
• Paid holidays
,
• Paid time off
,
• Smoking cessation program
,
• Tuition reimbursement
,
• Minimum of 18 days of paid time off per year
Apply Now
The Cigna Service Delivery Manager (Client Experience Manager) role focuses on providing advanced professional input and leadership to complex Client Services assignments/projects specific to Cigna. The position is responsible for ensuring superior client satisfaction through effective service delivery, managing operational performance, and collaborating with various organizational partners. The role requires problem-solving skills that directly influence patient care and client satisfaction, along with a strong emphasis on accountability and results-driven performance.
Responsibilities
• Provide client support in service delivery, including product enhancements and new product implementations.
,
• Respond autonomously to complex inquiries and solve advanced problems using independent judgment.
,
• Ensure superior client satisfaction with Cigna's products and services.
,
• Collaborate with Cigna's NAST to manage daily operational performance for assigned segments.
,
• Conduct client audits and develop corrective action plans as needed.
Requirements
• High School diploma required; four-year college degree preferred.
,
• 5+ years of experience working directly with EviCore's proprietary software platforms (Image One, Isaac, or eP).
,
• 2+ years as a CSDM I preferred.
,
• Advanced working knowledge of EviCore's prior authorization process, including post-service client offerings.
,
• 5+ years' experience working in a customer/client support facing role.
Nice-to-haves
• Experience in a dynamic, fast-paced environment.
,
• Track record of accomplishment in producing results.
Benefits
• 401(k) matching
,
• Dental insurance
,
• Health insurance
,
• Life insurance
,
• Paid holidays
,
• Paid time off
,
• Smoking cessation program
,
• Tuition reimbursement
,
• Minimum of 18 days of paid time off per year
Apply Now