Chromatography Sales Solutions Support
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Phenomenex, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Phenomenex isn’t your typical scientific company. Founded nearly 40 years ago, Phenomenex is a global technology leader committed to developing novel analytical chemistry solutions that solve the separation and purification challenges of researchers, advancing the future of scientific analysis and investigation, ensuring the quality of essentials like your food, water, shampoo, and even cold medication. Be part of our global success and together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health. Learn about the Danaher Business System which makes everything possible. In this role, you will have the opportunity to: Respond to incoming inquiries (including internet chats, phone calls, web inquiries, and emails) by providing basic technical support, product recommendations, troubleshooting support, preparing quotes, and assisting with orders. Utilize CRM, ERP, ticketing and chat softwares to provide support appropriately and document interactions. Collaborate with the Technical Support Team to provide solutions for separation science-related products and services through customer-initiated inquiries and necessary follow-ups, while maintaining high customer satisfaction ratings and fostering strong relationships with both new and existing customers. Meet revenue targets in supported region / territory Understand and recognize basic customer analytical methods associated in multiple industries and provide technical solutions for assay development. Comprehend routine and complex testing to support timely product delivery to customers. Engage in lead generation initiatives to identify and cultivate Sales Qualified Leads (SQLs), supporting pipeline growth for the broader sales team. The essential requirements of the role include: Bachelor’s Degree in a Life Science (such as Chemistry or Biology, etc) required. Proficient English Knowlwdge Experience with Microsoft Office and database management, and ability to quickly master new software. Strong organizational skills and ability to multi-task Driven to succeed in collaborative settings, with a focus on continuous improvement and cross-functional teamwork * This position will be offered as a 9-months temporary contract, with the possibility of extension or review for longer-term opportunities based on performance and business needs. At Phenomenex we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Phenomenex can provide. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com .