Chief Operating Officer (COO)

SocialRx is hiring a COO who has scaled a venture-backed healthcare or mental health startup from seed to Series A.The CEO is transitioning out of day-to-day operational leadership to focus on strategy, growth, and fundraising. This is a build mandate, not a maintenance role, for a current team of 25. We are hiring a Chief Operating Officer to industrialize our delivery engine. The CEO will continue to own commercialization, revenue, research, and external strategy. The COO will own execution. If you are a spreadsheet-only executive, this is not the role. If you are a behavioral health operator who builds systems, fixes broken workflows personally, and drives accountability across teams — we want to meet you.
Description

What You Will Own1. Company Operating SystemEstablish KPI rigor and forecasting disciplineDrive weekly executive cadence and quarterly planningBuild dashboards that create clarity, not noiseEliminate operational chaos and reactive firefighting2. Behavioral Health Care OperationsStandardize and scale care delivery workflowsImprove care team productivity and margin profileBuild capacity planning modelsEnsure quality and consistency in a distributed care model3. Product & Technology ExecutionOversee product roadmap governancePartner closely with engineering to ensure delivery reliabilityAlign product development with care operations realitiesIncrease execution predictability and reduce slippage4. Community Supply InfrastructureScale and systematize community partner onboardingImprove event data reliability and operational integrationEnsure supply density supports demand growth5. Organizational DisciplineUpgrade talent where neededClarify decision rightsBuild managers into strong operatorsCreate operational readiness for Series A diligenceProduct, engineering, care operations, and community partnerships will report into this role.Who You AreRequired ExperienceScaled a behavioral or mental health organization through early growth ($1M–$10M ARR preferred)Led 20–50+ person cross-functional teamsBuilt operational infrastructure from scratchImproved margins in tech-enabled services companyWorked directly alongside a founder during scaleStrongly PreferredDeep experience in mental or behavioral health care operationsExperience scaling distributed or tech-enabled care delivery modelsFamiliarity with clinical quality and compliance environmentsExperience partnering closely with product and engineering teamsExposure to healthcare commercialization models (payer, employer, B2B2C), even if not the revenue ownerHow You OperateYou move fluidly between executive strategy and frontline execution.You will personally audit workflows and fix broken processes.You are comfortable sitting with care teams to understand friction.You hold leaders accountable without creating drama.You bring urgency without chaos.You prefer building over maintaining.You are financially fluent and margin-minded.You are comfortable operating in ambiguity and resource constraints.This is a hands-on leadership role in a lean organization. You will not inherit a large operations team. You will build it.12–18 Month OutcomesOperational chaos reduced; execution predictableCare delivery standardized and scalableImproved gross margin and unit economics visibilityReliable product execution cadenceClear KPI dashboards and forecasting disciplineOrganization ready for institutional Series A diligenceCEO fully focused on revenue growth, commercialization, and capital

1. Company Operating SystemEstablish KPI rigor and forecasting disciplineDrive weekly executive cadence and quarterly planningBuild dashboards that create clarity, not noiseEliminate operational chaos and reactive firefighting2. Behavioral Health Care OperationsStandardize and scale care delivery workflowsImprove care team productivity and margin profileBuild capacity planning modelsEnsure quality and consistency in a distributed care model3. Product & Technology ExecutionOversee product roadmap governancePartner closely with engineering to ensure delivery reliabilityAlign product development with care operations realitiesIncrease execution predictability and reduce slippage4. Community Supply InfrastructureScale and systematize community partner onboardingImprove event data reliability and operational integrationEnsure supply density supports demand growth5. Organizational DisciplineUpgrade talent where neededClarify decision rightsBuild managers into strong operatorsCreate operational readiness for Series A diligenceProduct, engineering, care operations, and community partnerships will report into this role.Required ExperienceScaled a behavioral or mental health organization through early growth ($1M–$10M ARR preferred)Led 20–50+ person cross-functional teamsBuilt operational infrastructure from scratchImproved margins in tech-enabled services companyWorked directly alongside a founder during scaleStrongly PreferredDeep experience in mental or behavioral health care operationsExperience scaling distributed or tech-enabled care delivery modelsFamiliarity with clinical quality and compliance environmentsExperience partnering closely with product and engineering teamsExposure to healthcare commercialization models (payer, employer, B2B2C), even if not the revenue ownerAbout the Company

SocialRx works with partners in healthcare, higher education, and workforce management to connect patients to community-based, non-clinical activities that support their mental health and overall well-being. With contracts across Arizona, California, Connecticut, Georgia, Maryland, Massachusetts, New Hampshire, New York, North Carolina, and Wisconsin, we're scaling nationally to deliver measurable, meaningful impact.



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