Chief of Staff

Be the engine behind execution, clarity, and scaleAt BJAK, we are building Southeast Asia’s leading digital financial platform - fast. Our mission is to simplify access to insurance and financial services for millions, and we’re moving at startup speed to get there. As Chief of Staff to the CEO, you’ll work shoulder-to-shoulder with the founder to turn vision into execution, and execution into results.This is not a coordinator role. It’s a high-trust, high-responsibility position for someone who thrives in chaos, owns outcomes end-to-end, and shows up every day ready to push harder. Own cross-functional problems and fix them like the company’s future depends on it - because you’re personally invested in seeing it succeed.Why this role mattersTranslate the CEO’s vision into clear, actionable priorities across the companyAccelerate strategic execution and ensure consistent follow-through across teamsOperate as a central hub of communication, planning, and coordination for leadershipSolve high-impact problems with a bias for speed, structure, and accountabilityHelp scale the company by building systems and momentum in a fast-moving environmentWhat You Will Doi) Strategic Planning and ExecutionPartner with the CEO to define, track, and drive progress on strategic priorities, OKRs, and company-wide initiativesEnsure timely execution and alignment of cross-functional projectsIdentify operational gaps or inefficiencies and coordinate solutions that enable scaleii) Executive EnablementPrepare briefings, analysis, and recommendations to support decision-making at the executive levelOptimise the CEO’s time by managing priorities, scheduling, and internal/external communicationDraft and refine clear, professional communication materials for internal teams, board members, and investorsiii) Cross-functional Leadership SupportFacilitate leadership meetings, off-sites, and decision forums - including agenda setting, documentation, and action trackingServe as a key liaison across departments to ensure strategic alignment and clarityPartner closely with department heads to surface issues, unblock progress, and maintain execution momentumiii) Project OwnershipLead cross-functional, high-priority projects that do not have a natural ownerSupport early-stage strategic initiatives through planning, coordination, and executionBuild and implement systems and processes that introduce structure without slowing down the paceYou Will Thrive Here If You...Treat the company’s success as your own, with a deep sense of responsibility and careThrive in high-speed, ambiguous environments with evolving priorities.Take pride in driving outcomes - not just completing tasks.Work with intensity, integrity, and zero ego. You care about the best outcome, not whose idea it is.Operate with a founder mindset: proactive, resourceful, and focused on what truly moves the needle.Communicate clearly and concisely, especially under pressure.Stay composed in chaos, solve problems independently, and get things done without needing a playbook.Are willing to work beyond typical hours when the mission demands it.What You Bring5+ years of experience in consulting, strategy, business operations, or high-growth startups.Proven ability to manage complex, cross-functional projects with minimal direction.Strong critical thinking, problem-solving, and communication skills.Experience working directly with C-level executives and handling high-stakes work.Maturity, discretion, and sound judgment - especially when navigating sensitive or high-pressure situations.Bonus: Background in fintech, digital platforms, or founder-led companies.Based in Malaysia and able to work from our HQ in Petaling Jaya as needed.What You Will GetA high-trust role with direct access to executive decision-making and company strategyThe opportunity to lead and shape cross-functional initiatives with real impactCareer growth into senior leadership roles (e.g., GM, COO, or operational leadership)Hybrid flexibility with a fast-paced, high-accountability cultureA mission-driven team that values clarity, speed, and ownershipAbout BJAKBJAK is Southeast Asia’s largest digital insurance platform. Headquartered in Malaysia with operations in Thailand, Taiwan, and Japan, we help millions of users access transparent, affordable financial protection. Through automation, AI, and intelligent systems, we simplify complex financial services, making them faster, more inclusive, and accessible to all.If you're ready to lead from behind the scenes and help drive the company forward, we welcome you to join us.

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