Chick-Fil-A CSR - 1500
Description
Voted “Best Place to Work in FL”* by the Sun Sentinel!
We’re searching for Customer Service Agents to join us here at our dynamic call center for a catering program. You will be required to have your own equipment.
In this role you will communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time.
Responsibilities:
Strong desire to be helpful and take ownership and resolve customer situations
Identify root cause of inquiries by asking probing questions to determine the best solution
Provided customer relationship management tool to research inquiries and document customer interactions
Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems
Guide callers through troubleshooting, navigating the client's menus
Maintain required product knowledge to deliver best in class service
Exhibit a positive attitude and bring enthusiasm to work each and every day
Proven record of great attendance and demonstrating skills as a team player
Qualifications:
Excellent interpersonal and verbal skills, clear diction, tone and knowledge/use of proper grammar
Ability to multitask by reading, typing, and navigating through applications while speaking with customers
Seek 1+ yrs of experience & familiarity in the food ordering
Must be able to communicate effectively with customers, management, and co-worker
Inktel is proud to be an Equal Opportunity Employer and Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.
Voted “Best Place to Work in FL”* by the Sun Sentinel!
We’re searching for Customer Service Agents to join us here at our dynamic call center for a catering program. You will be required to have your own equipment.
In this role you will communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time.
Responsibilities:
Strong desire to be helpful and take ownership and resolve customer situations
Identify root cause of inquiries by asking probing questions to determine the best solution
Provided customer relationship management tool to research inquiries and document customer interactions
Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems
Guide callers through troubleshooting, navigating the client's menus
Maintain required product knowledge to deliver best in class service
Exhibit a positive attitude and bring enthusiasm to work each and every day
Proven record of great attendance and demonstrating skills as a team player
Qualifications:
Excellent interpersonal and verbal skills, clear diction, tone and knowledge/use of proper grammar
Ability to multitask by reading, typing, and navigating through applications while speaking with customers
Seek 1+ yrs of experience & familiarity in the food ordering
Must be able to communicate effectively with customers, management, and co-worker
Inktel is proud to be an Equal Opportunity Employer and Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.