Chat & Text Counselor
Job Description:
• Offers crisis-counseling services via chat and text
• Completes risk assessment, safety planning, de-escalation, and follow-up with Chat/Text visitors
• Serves as a mandated reporter in cases of suspected abuse or neglect
• Is familiar with resources and providing information and referrals to visitors as appropriate
• Maintains accurate and detailed chat/text reports
• Documentation must be completed in real time
• Responds to concurrent interactions in alignment with 988 Lifeline standards
• Fulfills continuing education requirements as requested or required for the agency and the Suicide Prevention Center program
• Assists in the training process of new counselors
• Participates in community outreach events such as resources tables and presentation about suicide prevention as needed
• Attends routinely scheduled meetings for the Suicide Prevention Center.
Requirements:
• Minimum of six months of relevant behavioral health experience
• One year of experience in crisis intervention or suicide prevention strongly preferred
• Possess a high school diploma or equivalent
• Be 18 years of age or older
• Possess strong interpersonal skills including the ability to empathetically engage with any individual regardless of background
• Exceptional at multi-tasking and time management
• Demonstrated ability to effectively use web-based platforms, electronic documentation systems, and communication tools
• Have high speed internet with an active Ethernet connection and a quiet/confidential workspace
• Have open availability and flexibility to work within the program’s operating hours including weekends and holidays
• Complete yearly required continuing education trainings
• Have knowledge of all job specific skills including safety assessment, data collection, and chat/text triage
• Goal-oriented team player with strong experience working in large and complex systems
• A commitment to team objectives and Didi Hirsch philosophies
• Successfully pass our pre-employment screening including a background check and live scan fingerprinting.
Benefits:
• Loan repayment programs
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• Offers crisis-counseling services via chat and text
• Completes risk assessment, safety planning, de-escalation, and follow-up with Chat/Text visitors
• Serves as a mandated reporter in cases of suspected abuse or neglect
• Is familiar with resources and providing information and referrals to visitors as appropriate
• Maintains accurate and detailed chat/text reports
• Documentation must be completed in real time
• Responds to concurrent interactions in alignment with 988 Lifeline standards
• Fulfills continuing education requirements as requested or required for the agency and the Suicide Prevention Center program
• Assists in the training process of new counselors
• Participates in community outreach events such as resources tables and presentation about suicide prevention as needed
• Attends routinely scheduled meetings for the Suicide Prevention Center.
Requirements:
• Minimum of six months of relevant behavioral health experience
• One year of experience in crisis intervention or suicide prevention strongly preferred
• Possess a high school diploma or equivalent
• Be 18 years of age or older
• Possess strong interpersonal skills including the ability to empathetically engage with any individual regardless of background
• Exceptional at multi-tasking and time management
• Demonstrated ability to effectively use web-based platforms, electronic documentation systems, and communication tools
• Have high speed internet with an active Ethernet connection and a quiet/confidential workspace
• Have open availability and flexibility to work within the program’s operating hours including weekends and holidays
• Complete yearly required continuing education trainings
• Have knowledge of all job specific skills including safety assessment, data collection, and chat/text triage
• Goal-oriented team player with strong experience working in large and complex systems
• A commitment to team objectives and Didi Hirsch philosophies
• Successfully pass our pre-employment screening including a background check and live scan fingerprinting.
Benefits:
• Loan repayment programs
Apply tot his job
Apply To this Job