Chat Support Executive(night shift)
Job Summary
HR Service Jobs is seeking a highly motivated and customer-focused Chat Support Executive (Night Shift) to join our dynamic remote support team. In this role, you will serve as the first point of contact for our customers, handling real-time inquiries through chat with professionalism and efficiency. If you thrive in a fast-paced virtual environment, are tech-savvy, and possess strong communication skills, we encourage you to apply.
Key Responsibilities
ā¢ Respond promptly and professionally to customer queries via live chat platforms.
ā¢ Resolve product or service problems by clarifying the customers complaint and determining the cause of the issue.
ā¢ Escalate complex concerns to the appropriate departments when necessary.
ā¢ Maintain up-to-date knowledge of company products, services, and policies.
ā¢ Document interactions accurately in the system with attention to detail.
ā¢ Meet or exceed performance KPIs including response time, resolution rate, and customer satisfaction.
ā¢ Provide support to international customers across various time zones.
ā¢ Collaborate with cross-functional teams to ensure consistent and high-quality service.
Required Skills and Qualifications
ā¢ Excellent written communication skills in English.
ā¢ Ability to multitask and manage time effectively.
ā¢ Familiarity with customer support software, chat systems, and CRM tools.
ā¢ Strong problem-solving skills and attention to detail.
ā¢ A reliable internet connection and a distraction-free home office setup.
ā¢ A calm and empathetic approach to dealing with frustrated or upset customers.
ā¢ Typing speed of at least 35+ WPM with high accuracy.
Experience
ā¢ Minimum 6 months to 2 years of experience in customer support, preferably in a chat-based environment.
ā¢ Freshers with excellent English writing skills and the right attitude will also be considered.
Working Hours
ā¢ Night Shift (9:00 PM to 6:00 AM IST)
ā¢ Monday to Saturday (1 day off per week ā rotational)
ā¢ Flexibility to work on weekends and holidays as required.
Knowledge, Skills, and Abilities
ā¢ In-depth understanding of customer service practices and conflict resolution.
ā¢ Knowledge of help desk systems and chat tools (e.g., Zendesk, Freshdesk, Intercom).
ā¢ Adaptability to changing technologies and processes.
ā¢ Ability to work independently with minimal supervision.
ā¢ Comfortable handling high volumes of customer inquiries during peak hours.
Benefits
ā¢ Competitive monthly salary with night shift allowance.
ā¢ Paid training and onboarding support.
ā¢ Performance-based bonuses and incentives.
ā¢ Work from the comfort of your home.
ā¢ Growth opportunities within a rapidly expanding team.
ā¢ Health & wellness programs (where applicable).
ā¢ Certificate of experience after completion of tenure.
Why Join HR Service Jobs?
At HR Service Jobs, we believe in delivering excellence through a people-first approach. Our supportive and inclusive remote work culture empowers employees to succeed, grow, and innovate. We offer flexible work conditions, meaningful responsibilities, and a chance to be part of a global support ecosystem that values your contribution every day.
How to Apply
If you are enthusiastic about delivering outstanding customer experiences and are ready for a rewarding night shift opportunity, we want to hear from you!
To apply, send your updated resume to us
Subject Line: Application for Chat Support Executive ā Night Shift
Apply Now
Apply Now
HR Service Jobs is seeking a highly motivated and customer-focused Chat Support Executive (Night Shift) to join our dynamic remote support team. In this role, you will serve as the first point of contact for our customers, handling real-time inquiries through chat with professionalism and efficiency. If you thrive in a fast-paced virtual environment, are tech-savvy, and possess strong communication skills, we encourage you to apply.
Key Responsibilities
ā¢ Respond promptly and professionally to customer queries via live chat platforms.
ā¢ Resolve product or service problems by clarifying the customers complaint and determining the cause of the issue.
ā¢ Escalate complex concerns to the appropriate departments when necessary.
ā¢ Maintain up-to-date knowledge of company products, services, and policies.
ā¢ Document interactions accurately in the system with attention to detail.
ā¢ Meet or exceed performance KPIs including response time, resolution rate, and customer satisfaction.
ā¢ Provide support to international customers across various time zones.
ā¢ Collaborate with cross-functional teams to ensure consistent and high-quality service.
Required Skills and Qualifications
ā¢ Excellent written communication skills in English.
ā¢ Ability to multitask and manage time effectively.
ā¢ Familiarity with customer support software, chat systems, and CRM tools.
ā¢ Strong problem-solving skills and attention to detail.
ā¢ A reliable internet connection and a distraction-free home office setup.
ā¢ A calm and empathetic approach to dealing with frustrated or upset customers.
ā¢ Typing speed of at least 35+ WPM with high accuracy.
Experience
ā¢ Minimum 6 months to 2 years of experience in customer support, preferably in a chat-based environment.
ā¢ Freshers with excellent English writing skills and the right attitude will also be considered.
Working Hours
ā¢ Night Shift (9:00 PM to 6:00 AM IST)
ā¢ Monday to Saturday (1 day off per week ā rotational)
ā¢ Flexibility to work on weekends and holidays as required.
Knowledge, Skills, and Abilities
ā¢ In-depth understanding of customer service practices and conflict resolution.
ā¢ Knowledge of help desk systems and chat tools (e.g., Zendesk, Freshdesk, Intercom).
ā¢ Adaptability to changing technologies and processes.
ā¢ Ability to work independently with minimal supervision.
ā¢ Comfortable handling high volumes of customer inquiries during peak hours.
Benefits
ā¢ Competitive monthly salary with night shift allowance.
ā¢ Paid training and onboarding support.
ā¢ Performance-based bonuses and incentives.
ā¢ Work from the comfort of your home.
ā¢ Growth opportunities within a rapidly expanding team.
ā¢ Health & wellness programs (where applicable).
ā¢ Certificate of experience after completion of tenure.
Why Join HR Service Jobs?
At HR Service Jobs, we believe in delivering excellence through a people-first approach. Our supportive and inclusive remote work culture empowers employees to succeed, grow, and innovate. We offer flexible work conditions, meaningful responsibilities, and a chance to be part of a global support ecosystem that values your contribution every day.
How to Apply
If you are enthusiastic about delivering outstanding customer experiences and are ready for a rewarding night shift opportunity, we want to hear from you!
To apply, send your updated resume to us
Subject Line: Application for Chat Support Executive ā Night Shift
Apply Now
Apply Now