Chat Support Executive - Work from Home

US shift (Rotational).Chat Process Experience (Preferred) . (Freshers can also apply)Criteria : Only BCom, BBA, BA, BSc and BCS can APPLY.Not Applicable for Engineering Candidates .9 Hours ShiftExcellent Job Opportunity!Job Type: Full-timeBenefits:Provident FundSchedule:Night shiftUS shiftSupplemental pay types:Night Shift allowanceExperience:total work: 1 year (Preferred)Job Types: Full-time, FresherSalary: ?16,000.00 - ?19,000.00 per monthSchedule:Night shiftRotational shiftUS shiftWhat is chat Support Executive?A chat support executive is a customer service representative who communicates with customers through an online chat platform. They are responsible for answering customer questions, resolving issues, and providing support and information related to a company's products or services. Chat support executives typically work in a call center or customer service department, and their primary role is to assist customers in real-time through the chat feature on a company's website or app. They may also be responsible for tracking and documenting customer interactions, as well as following up with customers to ensure that their issues have been properly addressed.What are the questions asked in chat process interview?Here are some common questions that may be asked during a chat process interview:Tell me about yourself and your work experience.Why do you want to work in customer service/support?How do you handle difficult customers?How do you handle multiple chats/customers at the same time?How do you handle a chat where the customer is upset or angry?How do you handle a chat where the customer has a complaint?How do you handle a chat where the customer asks a question you don't know the answer to?How do you stay up-to-date on company policies and procedures?How do you handle a chat where the customer is asking for sensitive information?How do you handle a chat where the customer is asking for a refund or return?It's important to be prepared to answer these types of questions in a chat process interview, as they will help the interviewer understand your communication skills and ability to handle different types of customer interactions.

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