Chat Support Assistant

Job Description:
• Deliver prompt, accurate, and friendly support to customers via chat.
• Resolve inquiries and issues efficiently while maintaining a positive customer experience.
• Collaborate with internal teams to escalate and track complex issues.
• Contribute to continuous improvement of support processes and knowledge base.
• Respond to customer inquiries through live chat in a professional and courteous manner.
• Identify customer needs and provide appropriate solutions or escalate when necessary.
• Document customer interactions and maintain accurate records in the support system.
• Assist in troubleshooting technical issues and guide customers through basic software functionalities.
• Work closely with product and technical teams to relay customer feedback and improve service quality.
• Maintain up-to-date knowledge of Invicta Software products and services.
• Meet or exceed individual and team performance targets related to response time and customer satisfaction.

Requirements:
• High school diploma or equivalent; associate or bachelor's degree preferred.
• Previous experience in customer support, preferably in a chat or online environment.
• Strong written communication skills with exceptional grammar and spelling.
• Ability to multitask and manage time effectively in a fast-paced setting.
• Basic technical aptitude and comfort with software applications.
• Empathy and patience when addressing customer concerns.
• Availability to work flexible hours as needed.

Benefits:
• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance plans.
• Opportunities for professional growth and training.
• Supportive and inclusive company culture.
• Flexible work arrangements and remote work options.
• Paid time off and holiday benefits.

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