Chat Support Agent

RWI Logistics is a solution-oriented logistics service provider that engages in long lasting customer partnerships located in Fort Thomas, Kentucky across the river from Cincinnati, and affiliated with the Castellini Company. Founded in 1896 on the original Cincinnati produce terminal market, Castellini Company is one of the oldest members in the produce industry and grew to be one of the largest distributors of fresh produce in the country. In 1974, Castellini purchased Riley Whittle, Inc, an asset based trucking company operating since 1954, to haul produce from the growing regions of the United States into the Midwest for customer distribution. RWI Transportation flourished using its own fleet and outside carriers to meet and exceed our customer service expectations. To focus on the rising demand of non-asset based logistics services, the strategic decision was made to separate RWI Logistics from RWI Transportation in 2013. Since our start, we have evolved to now offer services ranging from asset based transportation, freight brokerage services, and freight management. We act with a sense of urgency and deliver customer driven insights that are enabled by best in class technology, process standardization, and continuous improvement. Bringing Intelligence to your Supply Chain. About The Role We are seeking a highly motivated and empathetic Chat Support Agent to join our Customer Support team. As a Chat Support Agent, you will be the first point of contact for customers seeking assistance. Your role is crucial in providing timely, accurate, and personalized support to ensure a seamless customer experience. This is a full-time, hourly position that requires fluency in English and a genuine passion for helping others. What You'll Do • Respond to customer inquiries via live chat in a timely and professional manner. • Troubleshoot and resolve customer issues by providing clear and concise instructions. • Maintain accurate records of interactions and escalate issues to the appropriate departments when necessary. • Collaborate with team members and share insights to improve processes and customer satisfaction. • Stay up-to-date with product knowledge, company updates, and relevant industry trends. • Deliver empathetic, patient, and understanding communication to ensure a positive experience for every customer. Qualifications • Fluency in English, with exceptional written communication skills. • 1+ years of experience in a similar customer support or chat-based role preferred. • Strong problem-solving skills and the ability to handle multiple customer interactions simultaneously. • Proficiency with customer support software, CRM tools, or live chat platforms is a plus. • A positive attitude, team-oriented mindset, and a proactive approach to work. • Ability to work flexible hours, including evenings and weekends, as needed. Applicants must be authorized to work in the United State Of America The pay range for this role is: 20.22 - 31.91 USD per hour(Remote (Wilkes-Barre, Pennsylvania, US)) Apply tot his job