Channel Sales and Operations Manager
Job Description: • Lead and develop a multi-functional partner sales team, managing daily execution across partner growth, onboarding, public sector support, and deal qualification motions • Drive attainment against sales performance and SLA goals, ensuring the team consistently meets or exceeds quota, client expectations, and KPIs • Leverage performance data, dashboards, and reporting to monitor results, identify trends, and proactively address gaps or risks • Hold regular team meetings and 1:1s to maintain alignment with client priorities, expectations, and individual development goals • Own and deliver client facing Quarterly Business Reviews (QBRs), including performance analysis, executive-level storytelling, strategic insights, and forward-looking recommendations to ensure alignment with client objective s and continued program success • Act as a strategic liaison between MarketStar and client/distribution stakeholders, ensuring clear communication, alignment on priorities, and strong program health • Identify and recommend process improvements to enhance partner engagement, onboarding efficiency, pipeline quality, bookings, and overall program scalability • Coach and support team members through complex partner scenarios, strategy discussions, and enablement efforts • Ensure operational excellence, including salesforce hygiene, reporting accuracy, timecards, expense compliance, and adherence to MarketStar processes and requirements • Other duties as assigned Requirements: • Previous B2B sales experience required • Experience in an indirect channel sale preferred • Management or leadership experience including hiring, coaching, performance management, strategic planning, etc. • Competitive mindset and willing to drive, performance and exceed goals • Excellent written and verbal communication skills • Knowledge of Salesforce CRM a plus • Solid understanding of cloud-based technology and tools • Results-oriented with the ability to motivate others and drive performance • Must have an adaptive management style and the ability to work at micro and macro levels • Self-reliant, adaptable, decisive, and professional; able to effectively multi-task in a dynamic environment Benefits: • Structured learning and career development programs • Mental health program • Generous Paid Time Off policy • Paid medical leave • Child/Dependent care reimbursement • Education reimbursement • 401k match, hardship loan program, access to financial wellness advisor • Comprehensive healthcare coverage including medical, dental, and vision Apply tot his job