Certified Pharm Tech - Remote

Position Overview Ultimate Staffing Services is actively seeking a Certified Pharmacy Technician for a remote position. This role offers a unique opportunity to support outreach efforts in various clinical programs, such as medication adherence and medication therapy management. The position requires a proactive individual with excellent communication and organizational skills, as well as experience in a call center and retail pharmacy setting. Responsibilities • Conduct phone outreach to members, pharmacies, and provider offices to support clinical programs. • Determine appropriateness for medications and communicate decisions to physicians and pharmacy staff. • Research, resolve, and document clinical outcomes in the pharmacy system. • Communicate pharmacist's clinical recommendations to relevant parties. • Escalate requests to a pharmacist when necessary. • Monitor telephone system to ensure adequate staffing and maintain client service levels. • Assess training needs within the team and serve as a training resource, mentor, and coach. • Identify and share best practices to promote a positive team environment. • Perform other duties as assigned. Qualifications • High School diploma from an accredited school or equivalent GED. • Nationally certified as a pharmacy technician. • Previous experience in call center customer service and retail pharmacy. • Experience working with highly confidential medical information. • Fluency in another language, such as Spanish, is preferred. • Suitable home office setup, including chair, desk, and reliable internet. • Strong interpersonal communication skills with a professional demeanor and empathy. • Proficient in Excel, Word, and system operations, including workflow processes and case management. • Knowledge of government programs such as Medicare is beneficial. Required Work Hours Monday to Friday, 8:00 AM - 5:00 PM EST / 7:00 AM - 4:00 PM CST Benefits The position offers a competitive hourly wage ranging from $19 to $21 per hour, depending on experience and qualifications. Additional Details All candidates will be subject to a background check, drug screen, education verification, and employment verification. The role requires a high level of confidentiality and professionalism. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.