Case Manager

Zander Insurance is a family-and-employee-owned agency with nearly 100 years of experience in the industry. They are seeking a Case Manager to guide clients through the insurance process, ensuring satisfaction by addressing their needs and demonstrating compassion. Responsibilities Answering incoming calls Making outbound follow-up calls Working as the guide through the insurance process Meeting weekly metrics Skills You have a great attitude and the heart of a teacher You thrive in a fast-paced environment You are reliable, adaptable, and compassionate You have basic knowledge of Microsoft Office programs You have a typing speed of at least 40wpm You have inbound and outbound call experience and can handle high call volume You have the ability to work from home Use of office equipment including personal computer, multiple screens, printer, fax machine, scanner and telephone The employee is occasionally required to use hands and fingers to operate, handle, and reach Specific vision abilities required by this job include close vision and the ability to adjust focus Communicate effectively in English, writing and verbally in person, via email and via telephone Communicate effectively via telephone for extended periods of time, up to 7 hours per day Ability to pay attention, listen actively, analyze problems and evaluate options, focused on task, multi-task, decision making, and engage appropriately Ability to appropriately handle stress in a fast-paced environment and interact appropriately with others Sit & stand for extended periods of time up to 7 hours per day Must be able to walk up and down stairs (there are no elevators in the 2-story main office building) Physical, consistent attendance during normal working hours within a standard 40-hour workweek, as many of the job duties are time sensitive and most effectively and efficiently resolved only through required immediate communication; additional hours may be required The noise level in the work environment is usually moderate to loud Are you a TN resident, within a 50 mile radius of Nashville? Benefits 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Company Overview Zander Insurance provides a wide range of life, disability, home, investments and health insurance services to companies and individuals. It was founded in 1925, and is headquartered in Nashville, Tennessee, USA, with a workforce of 51-200 employees. Its website is