Case Manager

Zander Insurance is a family-and-employee-owned agency with nearly 100 years of experience in the industry. They are seeking a Case Manager to guide clients through the insurance process, ensuring satisfaction by addressing their needs and demonstrating compassion.ResponsibilitiesAnswering incoming callsMaking outbound follow-up callsWorking as the guide through the insurance processMeeting weekly metricsSkillsYou have a great attitude and the heart of a teacherYou thrive in a fast-paced environmentYou are reliable, adaptable, and compassionateYou have basic knowledge of Microsoft Office programsYou have a typing speed of at least 40wpmYou have inbound and outbound call experience and can handle high call volumeYou have the ability to work from homeUse of office equipment including personal computer, multiple screens, printer, fax machine, scanner and telephoneThe employee is occasionally required to use hands and fingers to operate, handle, and reachSpecific vision abilities required by this job include close vision and the ability to adjust focusCommunicate effectively in English, writing and verbally in person, via email and via telephoneCommunicate effectively via telephone for extended periods of time, up to 7 hours per dayAbility to pay attention, listen actively, analyze problems and evaluate options, focused on task, multi-task, decision making, and engage appropriatelyAbility to appropriately handle stress in a fast-paced environment and interact appropriately with othersSit & stand for extended periods of time up to 7 hours per dayMust be able to walk up and down stairs (there are no elevators in the 2-story main office building)Physical, consistent attendance during normal working hours within a standard 40-hour workweek, as many of the job duties are time sensitive and most effectively and efficiently resolved only through required immediate communication; additional hours may be requiredThe noise level in the work environment is usually moderate to loudAre you a TN resident, within a 50 mile radius of Nashville?Benefits401(k)401(k) matchingDental insuranceHealth insurancePaid time offVision insuranceCompany OverviewZander Insurance provides a wide range of life, disability, home, investments and health insurance services to companies and individuals. It was founded in 1925, and is headquartered in Nashville, Tennessee, USA, with a workforce of 51-200 employees. Its website is https://www.zanderins.com/.



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