Case Checker (UK)
Job Title: Case CheckerDepartment: Compliance / Advice Quality AssuranceLocation: Hoxton Wealth (UK)Reporting To: Head of Compliance
Role Purpose
The Case Checker is responsible for reviewing client advice files to ensure they meet regulatory requirements, internal compliance standards, and Hoxton Wealths advice quality framework. The role provides independent oversight of the suitability and appropriateness of advice provided by advisers, ensuring positive client outcomes, consistency, and alignment with FCA, MiFID II, and global regulatory expectations.
The Case Checker plays a key part in protecting the firm from regulatory risk, supporting Consumer Duty obligations, and maintaining high professional standards across the advice process.
Key Responsibilities
File Reviews & Quality Assurance
Conduct pre-sale and post-sale case file checks across pensions, investments, protection, and retirement planning advice.Assess the suitability and appropriateness of advice against client objectives, risk profile, and financial circumstances.Review documentation including:
Fact findsAttitude to Risk assessmentsSuitability reportsProduct recommendationsFee disclosuresEnsure advice meets regulatory requirements and internal policies.
Regulatory Compliance
Ensure files comply with:
FCA rules (COBS, SYSC, Consumer Duty)Internal advice standards and processesProduct governance expectationsIdentify gaps, risks, or non-compliant advice and escalate where required.Support remediation activity where advice quality concerns are identified.
Consumer Duty & Client Outcomes
Assess whether client outcomes are fair, appropriate, and in the clients best interests.Challenge advice where:
Risk profiling appears inconsistentRecommendations do not align with client needsCharges do not represent fair value
Adviser Feedback & Coaching
Provide clear, constructive feedback to advisers on file quality.Support continuous improvement in advice standards.Identify training needs and recurring themes across the adviser population.
Risk Identification & Reporting
Log findings within compliance monitoring systems.Highlight:
Conduct risksAdvice trendsSystemic weaknessesContribute to MI reporting for:
Compliance Monitoring ProgrammeAdvice quality dashboardsSenior management oversight
Process Improvement
Assist in developing and refining:
File checking templatesAdvice standardsSuitability expectationsSupport policy updates linked to regulatory change.
Key Skills & Experience
Essential
Experience in financial services, compliance, or advice file checking.Strong understanding of:
FCA regulatory frameworkSuitability requirementsConsumer Duty principlesHigh attention to detail and analytical mindset.Ability to challenge constructively and make balanced judgements.Strong written communication skills.
Desirable
Experience reviewing pension transfers, investments, or retirement advice.Knowledge of:
MiFID II suitability standardsRisk profiling methodologiesCompliance or financial planning qualifications (or working towards).
Personal Attributes
Objective and independent thinker.Strong ethical standards and integrity.Confident in providing feedback to advisers.Organised and able to manage multiple reviews to deadlines.Client-outcome focused
Key Performance Indicators (KPIs)
Quality and accuracy of file reviews.Timeliness of case checking.Identification of risks and trends.Contribution to improved adviser standards.Support of Consumer Duty outcome monitoring.
Career Path
This role offers progression into:
Senior Case CheckerAdvice Quality Manager
Role Impact
The Case Checker is a critical control within Hoxton Wealths advice governance framework. The role directly supports regulatory compliance, protects clients, and ensures the firm consistently delivers suitable, well-documented, and high-quality financial advice.
Apply Now
Role Purpose
The Case Checker is responsible for reviewing client advice files to ensure they meet regulatory requirements, internal compliance standards, and Hoxton Wealths advice quality framework. The role provides independent oversight of the suitability and appropriateness of advice provided by advisers, ensuring positive client outcomes, consistency, and alignment with FCA, MiFID II, and global regulatory expectations.
The Case Checker plays a key part in protecting the firm from regulatory risk, supporting Consumer Duty obligations, and maintaining high professional standards across the advice process.
Key Responsibilities
File Reviews & Quality Assurance
Conduct pre-sale and post-sale case file checks across pensions, investments, protection, and retirement planning advice.Assess the suitability and appropriateness of advice against client objectives, risk profile, and financial circumstances.Review documentation including:
Fact findsAttitude to Risk assessmentsSuitability reportsProduct recommendationsFee disclosuresEnsure advice meets regulatory requirements and internal policies.
Regulatory Compliance
Ensure files comply with:
FCA rules (COBS, SYSC, Consumer Duty)Internal advice standards and processesProduct governance expectationsIdentify gaps, risks, or non-compliant advice and escalate where required.Support remediation activity where advice quality concerns are identified.
Consumer Duty & Client Outcomes
Assess whether client outcomes are fair, appropriate, and in the clients best interests.Challenge advice where:
Risk profiling appears inconsistentRecommendations do not align with client needsCharges do not represent fair value
Adviser Feedback & Coaching
Provide clear, constructive feedback to advisers on file quality.Support continuous improvement in advice standards.Identify training needs and recurring themes across the adviser population.
Risk Identification & Reporting
Log findings within compliance monitoring systems.Highlight:
Conduct risksAdvice trendsSystemic weaknessesContribute to MI reporting for:
Compliance Monitoring ProgrammeAdvice quality dashboardsSenior management oversight
Process Improvement
Assist in developing and refining:
File checking templatesAdvice standardsSuitability expectationsSupport policy updates linked to regulatory change.
Key Skills & Experience
Essential
Experience in financial services, compliance, or advice file checking.Strong understanding of:
FCA regulatory frameworkSuitability requirementsConsumer Duty principlesHigh attention to detail and analytical mindset.Ability to challenge constructively and make balanced judgements.Strong written communication skills.
Desirable
Experience reviewing pension transfers, investments, or retirement advice.Knowledge of:
MiFID II suitability standardsRisk profiling methodologiesCompliance or financial planning qualifications (or working towards).
Personal Attributes
Objective and independent thinker.Strong ethical standards and integrity.Confident in providing feedback to advisers.Organised and able to manage multiple reviews to deadlines.Client-outcome focused
Key Performance Indicators (KPIs)
Quality and accuracy of file reviews.Timeliness of case checking.Identification of risks and trends.Contribution to improved adviser standards.Support of Consumer Duty outcome monitoring.
Career Path
This role offers progression into:
Senior Case CheckerAdvice Quality Manager
Role Impact
The Case Checker is a critical control within Hoxton Wealths advice governance framework. The role directly supports regulatory compliance, protects clients, and ensures the firm consistently delivers suitable, well-documented, and high-quality financial advice.
Apply Now