Careercusp Offers FULL TIME Customer Service Representative/call
Now hiring at careercusp for a Customer Service Representative/call Center! We're looking for someone to start immediately in this Remote role. This position requires a strong skillset in relevant areas. A salary of Competitive salary is offered.
Duties and Responsibilities
ā¢ The chance to work 100% from the comfort of your home via a personal computer
ā¢ You must reside in the USA...
ā¢ Handle inbound customer inquiries and provide exceptional customer service.
ā¢ Become the subject matter expert on software developed by the ABFM and be able to assist physicians.
ā¢ Has a background and strong knowledge of customer service processes including handling inquiries and technical troubleshooting all while maintaining a positive attitude.
ā¢ Proven work ethic and a team player.
ā¢ Ability to multitask and work with multiple systems to manage and maintain customers.
ā¢ Excellent analytical and problem-solving skills, with high attention to detail to resolve customer technical and non-technical concerns.
ā¢ Efficiently and accurately document all conversations and escalate if warranted.
ā¢ Perform above the standards in evaluation reviews by supervisory personnel.
ā¢ Alert management to service concerns not resolved in a timely and acceptable manner.
ā¢ Ability to communicate effectively by email.
ā¢ Performs other duties as required or assigned for professional development.
ā¢ Must take initiative and possess a strong sense of urgency.
ā¢ Excellent communication skills.
ā¢ Has experience and is confident with level 1 technology.
POSITION REQUIREMENTS:
ā¢ High school diploma or equivalent
ā¢ Previous work experience in the customer service/support field
ā¢ Knowledge of Microsoft Office components (Word, Excel, Outlook)
ā¢ Professional attitude and appearance
ā¢ Professional office experience
ā¢ Accustomed to call center metrics
ā¢ Be coachable
ā¢ Must be reliable
ā¢ Maintain an open flexible schedule to meet the needs of the organization.
Benefits:
ā¢ 401(k) matching
ā¢ Dental insurance
ā¢ Employee assistance program
ā¢ Flexible schedule
ā¢ Health insurance
ā¢ Health savings account
ā¢ Paid time off
ā¢ Retirement plan
ā¢ Tuition reimbursement
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Duties and Responsibilities
ā¢ The chance to work 100% from the comfort of your home via a personal computer
ā¢ You must reside in the USA...
ā¢ Handle inbound customer inquiries and provide exceptional customer service.
ā¢ Become the subject matter expert on software developed by the ABFM and be able to assist physicians.
ā¢ Has a background and strong knowledge of customer service processes including handling inquiries and technical troubleshooting all while maintaining a positive attitude.
ā¢ Proven work ethic and a team player.
ā¢ Ability to multitask and work with multiple systems to manage and maintain customers.
ā¢ Excellent analytical and problem-solving skills, with high attention to detail to resolve customer technical and non-technical concerns.
ā¢ Efficiently and accurately document all conversations and escalate if warranted.
ā¢ Perform above the standards in evaluation reviews by supervisory personnel.
ā¢ Alert management to service concerns not resolved in a timely and acceptable manner.
ā¢ Ability to communicate effectively by email.
ā¢ Performs other duties as required or assigned for professional development.
ā¢ Must take initiative and possess a strong sense of urgency.
ā¢ Excellent communication skills.
ā¢ Has experience and is confident with level 1 technology.
POSITION REQUIREMENTS:
ā¢ High school diploma or equivalent
ā¢ Previous work experience in the customer service/support field
ā¢ Knowledge of Microsoft Office components (Word, Excel, Outlook)
ā¢ Professional attitude and appearance
ā¢ Professional office experience
ā¢ Accustomed to call center metrics
ā¢ Be coachable
ā¢ Must be reliable
ā¢ Maintain an open flexible schedule to meet the needs of the organization.
Benefits:
ā¢ 401(k) matching
ā¢ Dental insurance
ā¢ Employee assistance program
ā¢ Flexible schedule
ā¢ Health insurance
ā¢ Health savings account
ā¢ Paid time off
ā¢ Retirement plan
ā¢ Tuition reimbursement
Powered by JazzHR
ZpRfRaUESi Apply Job!
Apply Now