Care Scheduling Coordinator
Location: Remote (Colorado Springs) Pay Range: $17.00 - $22.00 per hour Job Profile: Care Scheduling Coordinator Overview: Hero Practice Services is seeking a Care Scheduling Coordinator to convert calls to appointments through a high-quality and compassionate educational experience in support of our patients’ overall health. Hero Practice Services is the only practice management company focused on delivering the systems, processes, and people needed to efficiently deliver quality dental, vision, and orthodontic care to children in underserved communities. With offices across the country, we have helped millions of children and young people gain access to the care they need since 2006. Working at Hero is both a career and a calling … join us, BE A HERO! The Opportunity: This role has the unique opportunity to support the Heroes who actively serve the children and young people in our communities by improving their overall health and well-being. You will be responsible for the following: • Taking incoming calls to schedule appointments requested and agreed to by the patient or responsible party • Place outbound calls to schedule missed or past due appointments • Place outbound reminder and confirmation calls for appointments on the schedule • Demonstrate active listening and empathy on every call • Resolve customer support problems • Schedule appointments for all patient services • Maintain strict compliance with State, Federal, and other regulations, (e.g., OSHA, WC, Dental Board, HIPAA, ADA, DOL, Employee Handbook). You will be required to possess the following: • Hold a High School diploma or GED • Type 30 words per minute minimum • Computer experience to include using dual monitors and moving between multiple programs • Call Center experience (minimum of one year preferred) • Stable work history and good attendance • Strong interpersonal skills and the desire for professional growth Your Compensation and Benefits will include the following: • Medical, Dental, Vision, Retirement Savings Plan, Disability and much more! • Professional Advancement Opportunities in an established, growing health care group. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Apply tot his job