Call Coordinator
Job Overview
Secur-Serv provides nationwide service and support solutions to companies that value quality, speed, flexibility, and cost control. The company specializes in on-site field services and installation of kiosks, digital signage, document finishing, document imaging, POS terminals, and more.
As a Call Coordinator, you will manage and coordinate service calls, support field technicians, and ensure smooth communication and timely service delivery while maintaining strong client relationships and meeting Service Level Agreements (SLAs).
Job Details
Work Setup: Work from home
Hours: 8:00 a.m. to 5:00 p.m. CST | 9:00 PM – 6:00 AM MNL
Start Date: March 2026
Responsibilities
Maintain strong client relationships by arranging and coordinating onsite technical services while meeting customers’ SLA requirements
Review each new service call to ensure accuracy and completeness of all required information
Source and coordinate with local technicians to perform service requests
Prepare technicians for service calls and set clear expectations for service delivery
Document all aspects of service calls, including ETAs, parts tracking, job status, and other relevant updates
Provide clear and professional communication with customers, technicians, and accounting teams through phone, email, instant messaging, and internal system notes
Maintain a clean and updated job queue with complete and accurate information, including proper follow-up dates
Ensure service calls are closed by end of day (EOD) on the same day the work is completed
Manage return visits efficiently and accurately to ensure proper billing and payment for all services rendered
Answer phone calls promptly and professionally
Perform other duties as assigned
Qualifications
2–3 years of experience in remote administrative support
Strong attention to detail with excellent communication and organizational skills
Ability to handle high-stress and high-volume workloads effectively
Proven ability to manage multiple tasks simultaneously
Ability to work independently with minimal supervision
Apply To This Job
Secur-Serv provides nationwide service and support solutions to companies that value quality, speed, flexibility, and cost control. The company specializes in on-site field services and installation of kiosks, digital signage, document finishing, document imaging, POS terminals, and more.
As a Call Coordinator, you will manage and coordinate service calls, support field technicians, and ensure smooth communication and timely service delivery while maintaining strong client relationships and meeting Service Level Agreements (SLAs).
Job Details
Work Setup: Work from home
Hours: 8:00 a.m. to 5:00 p.m. CST | 9:00 PM – 6:00 AM MNL
Start Date: March 2026
Responsibilities
Maintain strong client relationships by arranging and coordinating onsite technical services while meeting customers’ SLA requirements
Review each new service call to ensure accuracy and completeness of all required information
Source and coordinate with local technicians to perform service requests
Prepare technicians for service calls and set clear expectations for service delivery
Document all aspects of service calls, including ETAs, parts tracking, job status, and other relevant updates
Provide clear and professional communication with customers, technicians, and accounting teams through phone, email, instant messaging, and internal system notes
Maintain a clean and updated job queue with complete and accurate information, including proper follow-up dates
Ensure service calls are closed by end of day (EOD) on the same day the work is completed
Manage return visits efficiently and accurately to ensure proper billing and payment for all services rendered
Answer phone calls promptly and professionally
Perform other duties as assigned
Qualifications
2–3 years of experience in remote administrative support
Strong attention to detail with excellent communication and organizational skills
Ability to handle high-stress and high-volume workloads effectively
Proven ability to manage multiple tasks simultaneously
Ability to work independently with minimal supervision
Apply To This Job