Call Center Supervisor (REMOTE Temporary Opportunity)
*REMOTE, TEMPORARY WORK**
Titan Technologies is seeking experienced Call Center Supervisors to support a high volume, fast paced call center environment for a federal government customer. If you want to do impactful work and thrive in this type of environment, consider this *REMOTE* temporary role here at Titan Technologies...
Your typical duties and responsibilities include, but are not limited to:
Monitor, coach and support program to motivate staff towards achieving results . Ensure staff development of call handling skills to ensure caller support. Provides leadership and direction while maintaining team morale.
Ensure staff performance, quality, productivity, and attendance standards are met, post statistics as appropriate. Follow up by monitoring progress, results and taking appropriate counter measures.
Encourage continuous improvement; involve others in planned process improvement efforts and measures; encourage/coach individuals to follow a systematic improvement process.
Participate as a member of the support team, cooperate with peers to build consensus, and share responsibilities. Contribute to discussions, actions, and projects and assist to resolve indifferences or conflicts by identifying common ground and exploring potential solutions.
Support operational projects as needed including any special assignments/working hours.
Good business and analytical problem-solving skills. Strong communication skills. Ability to work independently and ability to follow oral and written directions.
Maintain professionalism towards staff and clients.
Provide phone support.
You MUST have:
High School diploma or GED equivalent
Four or more years of customer service experience
Problem-solving skills, strong communication skills, ability to work independently and effective interpersonal skills with the ability to communicate clearly, in both written and verbal formats
Ability to multitask
Must be a U.S. citizen
Must be able to pass a pre-employment background check and drug screening, as well as federal government suitability background check.
Must be based within commutable distance to Houston, Texas as occasional onsite work may be required.
Preferred Experience
Call center, strong customer service and sales experience, preferred
Bilingual (Spanish oral and written fluency) strongly preferred
Consistent work history and excellent attendance record
Excellent persuasive/negotiation skills
Company Description:
Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC and Titan Facilities, Inc., design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing? Consider Titan Technologies for the next step in your career journey and be part of an impactful team!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c
Apply Now
Titan Technologies is seeking experienced Call Center Supervisors to support a high volume, fast paced call center environment for a federal government customer. If you want to do impactful work and thrive in this type of environment, consider this *REMOTE* temporary role here at Titan Technologies...
Your typical duties and responsibilities include, but are not limited to:
Monitor, coach and support program to motivate staff towards achieving results . Ensure staff development of call handling skills to ensure caller support. Provides leadership and direction while maintaining team morale.
Ensure staff performance, quality, productivity, and attendance standards are met, post statistics as appropriate. Follow up by monitoring progress, results and taking appropriate counter measures.
Encourage continuous improvement; involve others in planned process improvement efforts and measures; encourage/coach individuals to follow a systematic improvement process.
Participate as a member of the support team, cooperate with peers to build consensus, and share responsibilities. Contribute to discussions, actions, and projects and assist to resolve indifferences or conflicts by identifying common ground and exploring potential solutions.
Support operational projects as needed including any special assignments/working hours.
Good business and analytical problem-solving skills. Strong communication skills. Ability to work independently and ability to follow oral and written directions.
Maintain professionalism towards staff and clients.
Provide phone support.
You MUST have:
High School diploma or GED equivalent
Four or more years of customer service experience
Problem-solving skills, strong communication skills, ability to work independently and effective interpersonal skills with the ability to communicate clearly, in both written and verbal formats
Ability to multitask
Must be a U.S. citizen
Must be able to pass a pre-employment background check and drug screening, as well as federal government suitability background check.
Must be based within commutable distance to Houston, Texas as occasional onsite work may be required.
Preferred Experience
Call center, strong customer service and sales experience, preferred
Bilingual (Spanish oral and written fluency) strongly preferred
Consistent work history and excellent attendance record
Excellent persuasive/negotiation skills
Company Description:
Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC and Titan Facilities, Inc., design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing? Consider Titan Technologies for the next step in your career journey and be part of an impactful team!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c
Apply Now